At a Glance
- Tasks: Lead the floor team, ensuring exceptional guest experiences and smooth service operations.
- Company: Nettle, a new rooftop restaurant celebrating British seasonal produce.
- Benefits: Healthcare perks, competitive salary, meals on duty, and generous leave policies.
- Other info: Opportunities for ongoing training and career development in a supportive environment.
- Why this job: Join a vibrant team and create memorable dining experiences in a stunning setting.
- Qualifications: Experience in a supervisory role and a passion for hospitality.
The predicted salary is between 31500 - 38500 £ per year.
About the Concept
Nettle is a new rooftop restaurant at The Conduit in Covent Garden, opening Mid September 2026 Guided by the British landscape, Nettle celebrates exceptional seasonal produce, transforming carefully sourced ingredients into thoughtful, unexpected dishes.
Rooted in sustainability, provenance and craftsmanship, the restaurant champions the very best of the British Isles through a menu that respects nature, embraces seasonality and creates memorable dining experiences.
More than just a restaurant, Nettle is a place where members and guests come together over exceptional food, warm hospitality and meaningful conversation.
Every detail reflects our belief in honouring nature's ingredients while delivering a refined yet welcoming experience.
Nettle is a collaboration between The Conduit and Levy UK.
Purpose
The Floor Manager is responsible for leading service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience.
This is a hands‑on role, acting as the operational lead during service — managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.
Key Responsibilities
- Service Leadership & Floor Ownership
- Take full ownership of the floor during service, ensuring smooth and efficient operations
- Lead and direct the team, managing pace, priorities and service flow
- Be visible on the floor, engaging with guests and supporting the team
- Ensure all areas are service‑ready and maintained throughout the shift
- Guest Experience & Standards
- Deliver a consistently high standard of guest experience
- Build strong relationships with members and guests, recognising preferences
- Proactively manage guest feedback and resolve issues effectively
- Ensure service standards are maintained and improved throughout service
- Team Leadership & Support
- Lead and support front of house team members during shifts
- Run pre‑service briefings and communicate key information clearly
- Work alongside Guest Relations Manager to ensure smooth reservations process, and managing turns
- Provide real‑time coaching and feedback during service
- Support the development of Supervisors and junior team members
- Act as a key link between the team and management
- Operations & Coordination
- Ensure all service areas are organised, stocked and ready
- Maintain coordination between front of house, kitchen and bar teams
- Support opening and closing procedures
- Ensure adherence to SOPs, checklists and company standards
- Assist with rota execution and team deployment during shifts
- Commercial & Operational Awareness
- Support efficient labour deployment during service
- Drive upselling and revenue opportunities through the team
- Assist with stock control (linen, glassware, crockery, etc.)
- Support accurate cash handling and end‑of‑day procedures
- Compliance & Standards
- Ensure compliance with health & safety, food hygiene and licensing regulations
- Maintain high standards of cleanliness and organisation
- Ensure correct use of systems (POS, reservations, scheduling tools)
- Report maintenance or operational issues promptly
- Collaboration & Culture
- Work closely with Assistant Restaurant Manager and Restaurant Manager
- Support cross‑functional collaboration across kitchen, bar and FOH
- Contribute to a positive, inclusive and high‑performing team culture
- Represent the values of Birchwood, The Conduit and Levy
Skills & Experience
- Experience in a supervisory or floor management role
- Strong understanding of restaurant service and operations
- Confident leading a team in a fast‑paced environment
- Excellent communication and organisational skills
- Passion for hospitality and guest experience
- What You’ll Bring
- Proven experience as a Floor Manager, or FOH lead in a high end or high volume restaurant
- Confident and positive approach to customer service
- Good understanding of service flow around theatre or timed dining experiences
- Good understanding reservation and booking systems (e. g Seven Rooms)
- A collaborative spirit, willing to lead, support, and work closely with the team
- Confident and decisive leader
- Strong organisational and multitasking skills
- Calm and solutions‑focused under pressure
- Highly present and engaged on the floor
- Positive, proactive and team‑oriented
- Interest in modern British food, wine, and cocktails; WSET Level 1 or similar is a bonus
- A meticulous eye for detail and a commitment to excellence at every level
Benefits
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Meals on duty
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On‑going training & development and career pathways
- #J-18808-Ljbffr
Floor Manager employer: CONDUIT CLUB LIMITED
The Conduit is an exceptional employer that fosters a vibrant work culture centred around social, environmental, and economic change. As an Editorial Producer, you will thrive in a collaborative environment that prioritises creativity and innovation, with ample opportunities for professional growth and mentorship. Located in a community of like-minded individuals, The Conduit offers industry-leading sustainable hospitality, making it a unique and rewarding place to contribute to impactful events and initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like CONDUIT CLUB LIMITED. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to CONDUIT CLUB LIMITED
Don't be shy about reaching out to CONDUIT CLUB LIMITED directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CONDUIT CLUB LIMITED and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CONDUIT CLUB LIMITED
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
