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- Tasks: Monitor call centre performance and coach team members to ensure top-notch quality.
- Company: Global business processing company with a strong presence in Leeds.
- Benefits: £25,000 salary, annual leave, and private medical insurance.
- Why this job: Join a dynamic team and make a real difference in customer service quality.
- Qualifications: Strong analytical skills and experience in performance coaching.
- Other info: Full-time contract with opportunities for career advancement.
The predicted salary is between 25000 - 25000 £ per year.
A global business processing company in Leeds is seeking a Quality Assurance Analyst for their call centre team. This role involves monitoring performance, providing coaching to team members, and ensuring compliance with quality standards.
Applicants should possess strong analytical skills, attention to detail, and experience in performance coaching within a call centre environment.
The position offers a full-time contract with a salary of £25,000 and comprehensive benefits including annual leave and private medical insurance.
Quality Assurance Analyst – Call Centre (Leeds) employer: Conduent
Contact Detail:
Conduent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Analyst – Call Centre (Leeds)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality assurance and performance coaching. We can role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've improved processes or coached team members in the past. We want to demonstrate our value right from the start!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help you stand out.
We think you need these skills to ace Quality Assurance Analyst – Call Centre (Leeds)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and experience in performance coaching. We want to see how your background aligns with the Quality Assurance Analyst role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance in a call centre environment. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Attention to Detail: As a Quality Assurance Analyst, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Conduent
✨Know Your Quality Standards
Familiarise yourself with the quality standards relevant to call centres. Research the specific metrics and KPIs that the company values, as this will show your understanding of the role and your commitment to maintaining high standards.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you successfully analysed performance data and made recommendations for improvement. Be ready to discuss how your analytical skills can contribute to enhancing team performance in the new role.
✨Demonstrate Coaching Experience
Think of specific instances where you've coached team members in a call centre environment. Highlight your approach to providing constructive feedback and how it led to improved performance, as this is crucial for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's quality assurance processes and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
