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- Tasks: Deliver outstanding customer service via phone, email, and web chat.
- Company: Join Conduent, a global leader in business processing outsourcing.
- Benefits: Enjoy 29 days holiday, life assurance, dental insurance, and a pension scheme.
- Other info: Flexible shifts with excellent career growth opportunities in a supportive environment.
- Why this job: Make a real difference by helping customers and shaping our culture.
- Qualifications: Empathy, adaptability, and strong communication skills are essential.
The predicted salary is between 23809 - 24297 £ per year.
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence. Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
Contract: Permanent
Start date: 9th February 2026
Location: Leeds, LS11 5BD
Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
Salary: £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
Your responsibilities will include:
- Provide excellent customer service over the phone, email and webchat.
- Identifying opportunities to promote additional services to the customer.
- Resolve any customer complaints and queries.
- Help shape our culture by demonstrating our core values.
- Attending training sessions to continuously improve knowledge and performance.
What we are looking for:
- A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
- An empathetic approach to customers in difficult situations.
- Being able to adapt and work in a fast-paced environment.
- A clear understanding of what good service looks like.
- You will need to demonstrate a positive & professional telephone manner.
- Good verbal, writing & communication skills.
What we offer you:
- 29 days paid holiday per annum (including bank holidays)
- Life assurance
- Dental Insurance
- Pension Scheme
- Free eye tests
- Excellent Apprenticeship Programmes
Travel & parking information: We are based a short 10–15 minute walk from Leeds railway station.
Join us as a Customer Service Advisor at Conduent.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Customer Service Representative in Leeds employer: Conduent
Contact Detail:
Conduent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Conduent and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and web chats during the actual job.
✨Tip Number 3
Show off your flexibility! Since the role involves working varied shifts, be ready to discuss your availability and willingness to adapt. Highlight any previous experience in fast-paced environments to back it up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Conduent team as a Customer Service Representative.
We think you need these skills to ace Customer Service Representative in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're motivated and excited about the role, so don’t hold back on expressing why you’d be a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who understands what great service looks like, so give us examples of how you've delivered that in the past!
Keep It Clear and Professional: Your written communication skills are key for this role, so ensure your application is clear and professional. Use proper grammar and spelling, and keep your tone friendly yet formal – we want to see your personality!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Conduent
✨Know the Company
Before your interview, take some time to research Conduent and their mission. Understanding their values and services will help you align your answers with what they’re looking for in a Customer Service Representative.
✨Show Your Enthusiasm
During the interview, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past. This will demonstrate your motivation to deliver outstanding service.
✨Practice Common Scenarios
Prepare for role-play scenarios that might come up during the interview. Think about how you would handle difficult customer situations or complaints. Practising these responses can help you feel more confident and articulate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your interest and helps you determine if it’s the right fit for you.