At a Glance
- Tasks: Lead a team of agents to deliver exceptional customer service and achieve performance goals.
- Company: A leading services company in Leeds with a focus on excellence.
- Benefits: Enjoy 33 days of annual leave and comprehensive health programmes.
- Other info: Join a dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by coaching and developing a passionate team.
- Qualifications: Strong leadership skills and a passion for team development required.
The predicted salary is between 36000 - 60000 € per year.
A leading services company in Leeds is seeking an experienced Customer Service Team Leader. You will manage a team of 10-15 agents, deliver coaching, and monitor performance to achieve service excellence. The role supports a transportation client, ensuring high customer service standards. Ideal candidates will demonstrate strong leadership abilities and a passion for developing team skills in a dynamic environment.
Benefits include 33 days of annual leave and various health programs.
Customer Experience Team Lead - KPI Coach (Leeds) employer: Conduent
As a leading services company in Leeds, we pride ourselves on fostering a vibrant work culture that prioritises employee development and well-being. With generous benefits such as 33 days of annual leave and comprehensive health programmes, we empower our Customer Experience Team Leads to excel in their roles while nurturing their teams to achieve service excellence. Join us to be part of a dynamic environment where your leadership skills can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Lead - KPI Coach (Leeds)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We should also think about specific examples that showcase our coaching skills and how we've driven performance in the past.
✨Tip Number 3
Showcase our passion for customer service during the interview. We can share stories that highlight our commitment to service excellence and how we’ve developed team skills in previous roles.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind with the hiring team.
We think you need these skills to ace Customer Experience Team Lead - KPI Coach (Leeds)
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our Customer Experience Team.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the extra step to connect their background with our needs.
Demonstrate Your Passion for Customer Service:We’re looking for someone who’s genuinely passionate about customer service. Use your application to share examples of how you’ve gone above and beyond to ensure customer satisfaction in previous roles.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role.
How to prepare for a job interview at Conduent
✨Know Your Customer Service Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer service. Be ready to discuss how you've used these metrics in previous roles to drive team performance and improve customer satisfaction.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership abilities. Think about times when you successfully coached a team member or resolved a conflict. This will demonstrate your capability to lead a team of 10-15 agents effectively.
✨Understand the Transportation Sector
Research the transportation client you'll be supporting. Knowing their services, challenges, and customer expectations will help you tailor your responses and show your genuine interest in the role.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values, especially regarding team development and support.
