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- Tasks: Deliver exceptional customer service via phone, email, and web chat for a busy transportation client.
- Company: Join Conduent, a global leader in business processing outsourcing.
- Benefits: Enjoy 29 days holiday, life assurance, dental insurance, and a pension scheme.
- Other info: Flexible shifts with excellent career development opportunities in a supportive environment.
- Why this job: Make a real difference by helping customers and shaping our positive culture.
- Qualifications: Empathy, adaptability, and strong communication skills are essential.
The predicted salary is between 23809 - 24297 £ per year.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence. Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
Contract: Permanent
Start date: 13th April 2026
Location: Leeds, LS11 5BD
Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
Salary: £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
Your responsibilities will include:
- Provide excellent customer service over the phone, email and webchat.
- Identifying opportunities to promote additional services to the customer.
- Resolve any customer complaints and queries.
- Help shape our culture by demonstrating our core values.
- Attending training sessions to continuously improve knowledge and performance.
What we are looking for:
- A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
- An empathetic approach to customers in difficult situations.
- Being able to adapt and work in a fast-paced environment.
- A clear understanding of what good service looks like.
- You will need to demonstrate a positive & professional telephone manner.
- Good verbal, writing & communication skills.
What we offer you:
- 29 days paid holiday per annum (including bank holidays)
- Life assurance
- Dental Insurance
- Pension Scheme
- Free eye tests
- Excellent Apprenticeship Programmes
Travel & parking information:
We are based a short 10–15 minute walk from Leeds railway station.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Customer Service Representative in Leeds employer: Conduent Public Sector UK Limited
Contact Detail:
Conduent Public Sector UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Leeds
✨Tip Number 1
Get to know the company! Research Conduent and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Representative. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and even a referral, which can make all the difference in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Conduent team.
We think you need these skills to ace Customer Service Representative in Leeds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about helping customers and making their day better.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills match what we're looking for in a Customer Service Representative!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the good service we aim to provide!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Conduent Public Sector UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research Conduent and their mission-critical services. Understanding their values and the specific role of a Customer Service Representative will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight situations where you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to handle the varied demands of the role.
✨Practice Your Communication Style
Since this role involves a lot of communication, practice speaking clearly and professionally. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts and maintaining a positive tone.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common issues customers face and prepare your responses. Showing that you can think on your feet and adapt to different situations will impress the interviewers.