QA Analyst, Call Centre - Elevate Customer Experience in Leeds

A global business processing company is seeking a Quality Assurance Analyst to join their Leeds team. This role involves monitoring call quality, providing coaching, and ensuring compliance with quality standards. The ideal candidate should have a strong track record in performance improvement, exceptional attention to detail, and experience within a call centre environment. This position offers a range of benefits including 33 days of annual leave, life assurance, and private medical insurance.
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