Customer Engagement Specialist (Full Time position) (London)

£28,000–£32,000 | Full-time | Hybrid (London – North Greenwich) | 6am–2pm shift on rotation

Do NOT use AI to apply for this job – it is detrimental to all that makes you unique.

We’re Conducttr — the world\’s leading crisis exercise platform used by global corporations, governments, defence organisations and humanitarian agencies.

We’re looking for a Customer Engagement Specialist who’s great at explaining things, curious about how software works, and wants to grow into product marketing, user experience, scenario design, sales or training . You’ll help new users onboard, create content that makes the platform easier to understand, and turn real feedback into real improvements.

What you\’ll do

• Run onboarding sessions and guided walk-throughs (Zoom)
• Write help docs, FAQs, and user-friendly guides
• Create short videos or visuals to explain key workflows
• Respond to a few support queries each day (low volume, high quality)
• Share feedback with our product and training teams
• Work closely with the Head of Customer Relations and Head of Product Development

About the shift: 6am–2pm

• We have international clients and so the early shift is to cover their time zones better
• You\’ll organise within the team who is covering each week
• You’ll cover early client hours and have clear, focused work time
• On the early shift your afternoons are free!

You should apply if:

• You write and communicate clearly
• You enjoy helping people and solving problems
• You’re comfortable with digital tools and figuring things out
• You take responsibility and finish what you start
• You want to build a career in a product-led tech company

Bonus if:

• You’ve created help docs, training materials, or onboarding content before
• You speak another language in addition to English
• You like RPGs, immersive theatre or some other participatory storytelling format

Important

You must be able to work in the UK without a VISA now and in the future.

It will be a benefit if you\’re a British citizen so that you\’d be eligible for UK security clearance but this isn\’t a requirement.

How to apply

Please include two short, honest paragraphs in your application:

1. What makes a great user onboarding experience?
2. Tell us about a time you helped someone understand or adopt a new product, tool, or idea.

Applications without these answers won’t be reviewed. We’re looking for people who think, not just click apply.