At a Glance
- Tasks: Provide support and assist in commissioning new client installations.
- Company: Join CONDUCTR, a dynamic collective of creatives and tech innovators.
- Benefits: Competitive salary, personal growth opportunities, and a supportive workplace culture.
- Other info: Hybrid role with flexible working hours, including weekends.
- Why this job: Be part of a fast-growing company making an impact in the tech industry.
- Qualifications: Basic technical skills and previous customer service experience preferred.
The predicted salary is between 22050 - 26950 £ per year.
This role follows a Thursday-to-Monday working pattern, with mandatory weekend work and afternoon/evening shifts aligned with US operating hours.
We're on the lookout for a Support and Commissioning Associate to join our support team in Manchester, UK. This is a hybrid role providing support coverage aligned to US operating hours, weekend support, and assistance with the commissioning of new client installations.
This is an entry-level, first-line position responsible for handling incoming support requests, performing initial triage, and delivering first stage resolution where possible, escalating issues where required. The role also plays an active part in commissioning new products for clients, including joining remote setup calls and using remote access tools to configure and validate installations.
In addition, the role will also support the coordination of worldwide client spares orders, working closely with the stock controller and supply chain team to facilitate timely processing and delivery, helping to keep operations running smoothly.
This role provides support and commissioning coverage aligned to US operating hours, which means afternoon and evening shifts, including weekends. The working pattern is five days per week, Thursday to Monday, with Tuesday and Wednesday as standard non-working days.
- 5 days per week, including mandatory weekend working
- Saturday and Sunday are standard working days for this role
- Afternoon and evening shifts, aligned to US operating hours
- Flexibility may be required depending on commissioning schedules and support demand
This is a hybrid role based out of our UK office in Manchester, combining office-based days with days worked from home. Candidates must live within commuting distance of Manchester and be able to attend the office regularly.
This role forms part of the wider Client Support function and is designed to provide first-line operational support, commissioning assistance, and extended service coverage.
The Support and Commissioning Associate will work closely with the Client Support Specialist and Client Support Manager, helping to manage incoming support requests, complete initial triage, resolve basic issues where possible, and escalate more complex matters with clear and structured information.
By providing frontline support coverage across US operating hours and weekends, this role helps ensure timely client responses, improved ticket handling, and effective support continuity across the wider team.
- Act as the first point of contact for incoming support requests
- Handle live chat and messaging support channels
- Carry out basic troubleshooting across Windows, connectivity, and peripherals
- Support the commissioning of new client installations, including tables, arenas, and other products
- Join commissioning calls and use remote access tools to configure and validate new product installations
- Support the coordination of worldwide client spares orders
- Support updates to knowledge base articles and internal documentation
Confidence working in a client-facing, B2B support environment.
- Basic technical understanding, including Windows and general troubleshooting
- Comfort working remotely with clients to set up and validate equipment
- Previous support, helpdesk, or customer service experience
- Familiarity with hardware troubleshooting and basic networking
- Experience setting up, installing, or commissioning hardware or equipment
- Experience using ticketing or live chat platforms
Please note this role is not suited to candidates seeking a standard Monday–Friday schedule or those who are unable to commit to regular weekend availability.
A competitive salary and benefits package. Opportunities for personal and professional growth.
CONDUCTR is proud to be recognised as a Great Place to Work®, officially certified for our outstanding workplace culture and employee satisfaction. Wellbeing, Development, Women, and Tech, ranking highly among the top 100 companies for employee support, growth and career development - and we’re just getting started!
On top of that, we’re one of the UK’s fastest growing companies - recently ranked 5th nationwide - creating exciting opportunities for our team to grow as fast as the business.
If you sound like you are a good fit, we will reach out for an initial, informal chat.
Commissioning Support Officer - Hybrid/Remote in Manchester employer: CONDUCTR
CONDUCTR is an exceptional employer, offering a vibrant work culture that blends creativity and technology in the heart of Manchester. With a commitment to employee growth and satisfaction, we provide competitive salaries, a comprehensive benefits package, and opportunities for personal and professional development. Our recognition as a Great Place to Work® reflects our dedication to fostering a supportive environment where team members can thrive while contributing to innovative client solutions.
