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- Tasks: Manage customer relationships and build systems for seamless engagement.
- Company: Join a pioneering AI company transforming Enterprise IT.
- Benefits: Competitive salary, share options, health insurance, and wellness perks.
- Why this job: Be at the forefront of innovation in enterprise systems and make a real impact.
- Qualifications: Experience with customers and a knack for building efficient processes.
- Other info: Dynamic team culture focused on growth, collaboration, and fun.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Conduct is building the AI operating system for Enterprise IT, focusing on the operation, maintenance, and change management of mission-critical enterprise systems. We aim to transform Enterprise IT from a bottleneck to a driver of innovation velocity.
As the founding Engagement Manager, you’ll own the day-to-day relationship with customers, ensuring each account remains healthy and supported. Your responsibilities will include:
- Maintaining lightweight, high-frequency relationships with key stakeholders in each account.
- Owning core relationship/account management: regular check-ins, expectation-setting, escalation handling, and follow-through.
- Identifying upsell and expansion opportunities.
- Building and improving internal tooling, onboarding flows, documentation, and automations.
- Evaluating and implementing modern customer success tooling.
You’ll thrive in this role if you enjoy being close to customers and have a knack for creating structure. We’re looking for someone who has:
- Experience working with customers, ideally with enterprise stakeholders.
- Strong written and verbal communication skills.
- A practical “builder” mindset.
- Curiosity about how products work and how organisations adopt them.
What “Good” Looks Like in This Role:
- Managing multiple accounts effectively.
- Building strong relationships with stakeholders.
- Providing crisp updates and clear next steps to customers.
- Spotting expansion opportunities early.
- Improving the engagement machine over time.
This role isn’t for you if you prefer established CS organisations with mature processes or if you don’t enjoy ambiguity and high-tempo customer communication.
Working at Conduct means being part of a high-energy, high-trust team with big ambitions. We believe in learning fast, supporting each other, and finding joy in the process. Our benefits are designed to support everyone in becoming the most successful, fulfilled, and healthy version of themselves.
We welcome applications from candidates who require visa sponsorship and encourage applications from under-represented groups in technology and engineering.
Engagement Manager in London employer: Conduct
Contact Detail:
Conduct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager in London
✨Tip Number 1
Get to know the company inside out! Research Conduct's mission, values, and recent projects. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the Engagement Manager role. Think about how your past experiences align with the responsibilities listed in the job description.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Engagement Manager in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Engagement Manager role. Use examples that demonstrate your skills in customer relationships and operational building.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and engaging. We love a good story, so share your experiences in a way that captivates us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Conduct
✨Know the Product Inside Out
Before your interview, make sure you understand Conduct's product and how it transforms enterprise IT. Familiarise yourself with its features, benefits, and the problems it solves for customers. This will help you speak confidently about how you can contribute to customer success.
✨Showcase Your Relationship-Building Skills
As an Engagement Manager, you'll need to maintain strong relationships with clients. Prepare examples from your past experiences where you've successfully built rapport with stakeholders, handled escalations, or identified upsell opportunities. This will demonstrate your ability to manage accounts effectively.
✨Demonstrate Your Builder Mindset
Highlight your experience in creating processes, tools, or onboarding flows that improve efficiency. Be ready to discuss specific instances where you've turned messy situations into structured solutions. This aligns perfectly with Conduct's focus on building a scalable customer success function.
✨Embrace the Culture of Intensity and Ownership
Conduct values a high-energy, collaborative environment. During your interview, express your enthusiasm for working in a fast-paced setting and your willingness to take ownership of outcomes. Share how you thrive in ambiguity and enjoy being proactive in your approach to customer engagement.