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For Companies At a Glance
- Tasks: Assist passengers with travel needs and check-ins while resolving complaints.
- Company: Join Condor Ferries, a leading travel operator in Guernsey.
- Benefits: Enjoy onboard discounts, unlimited family travel, 25 days leave, and life assurance.
- Why this job: Be part of a friendly team that values service and offers growth opportunities.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Shift work required; must have eligibility to work in Guernsey.
The predicted salary is between 24000 - 36000 £ per year.
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Fixed term Contract Until 31st September 2025
Full Time & Part Time Opportunities
We have an exciting opportunity for multiple Passenger Services Agents to join our Operations department at Condor Ferries in Guernsey.
The Role
- In this role, you will work with passengers and Travel Partners, assisting with travel needs, check-ins, providing vital information, and more.
- You will resolve pre-travel complaints or dissatisfaction, maintaining professionalism to create a positive image of the company.
Profile
Successful candidates will have experience in Customer Service, Sales, or Travel environments, working directly with passengers and Travel Advisors.
Excellent communication and administrative skills are essential, with the ability to plan and prioritize work as per business needs.
Knowledge of products and brand, awareness of commercial focus, and ability to remain calm under pressure are important.
We value a positive attitude, confidence, flexibility, friendliness, and a passion for helping others and providing quality service.
Additional Information
- This role requires shift and weekend work.
- The position is based in Guernsey, Channel Islands.
- Eligibility to work requires a Resident Certificate, Permit, or Employment Permit issued by the States of Guernsey.
Benefits include:
- Onboard discounts
- Unlimited Concessionary Travel for you and your family
- 25 days annual leave plus bank holidays (pro-rated)
- Life Assurance
- Full uniform and training
- STAR Awards and recognition
- Access to WeCare employee support and MHFA programs
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Passenger Service Agent employer: Condor Ferries Ltd
Contact Detail:
Condor Ferries Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent
✨Tip Number 1
Familiarise yourself with the travel industry and customer service best practices. Understanding the nuances of passenger needs and how to address them will give you an edge during interviews.
✨Tip Number 2
Showcase your communication skills in any interactions you have with us. Whether it's through networking or informal chats, demonstrating your ability to convey information clearly can set you apart.
✨Tip Number 3
Research Condor Ferries and its services thoroughly. Being knowledgeable about our brand and products will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully handled customer complaints or challenging situations.
We think you need these skills to ace Passenger Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or travel environments. Use specific examples that demonstrate your ability to assist passengers and resolve complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and providing quality service. Mention your communication skills and how you can maintain professionalism under pressure, as these are key attributes for the role.
Highlight Relevant Skills: In your application, emphasise your administrative skills and ability to plan and prioritise work. Mention any knowledge of travel products or brands, as well as your flexibility and positive attitude.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Passenger Service Agent.
How to prepare for a job interview at Condor Ferries Ltd
✨Showcase Your Customer Service Skills
As a Passenger Service Agent, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you successfully resolved complaints or provided exceptional service. This will demonstrate your capability to maintain professionalism and create a positive image for the company.
✨Demonstrate Communication Proficiency
Excellent communication skills are essential for this role. During the interview, focus on how you convey information clearly and effectively. You might want to practice answering common questions out loud to ensure you articulate your thoughts well under pressure.
✨Highlight Your Flexibility and Adaptability
Given that the role requires shift and weekend work, it's important to express your willingness to be flexible with your schedule. Share any previous experiences where you adapted to changing circumstances or worked in a dynamic environment.
✨Research Condor Ferries
Familiarise yourself with Condor Ferries' services, values, and recent news. Showing that you understand the company and its operations will not only impress the interviewers but also help you tailor your answers to align with their expectations and culture.
