O2C Manager (Senior Collections Manager)

Condé Nast is one of the world's most renowned media publishing companies, creating and distributing every type of media today, spanning print and digital publishing in all formats.

With a portfolio of some of today's most influential brands, the company continues to grow its audience through a global operational and content infrastructure across its 12 owned and operated markets.

Headquartered in New York City, the company's owned and operated markets include China, France, Germany, India, Italy, Japan, Mexico & Latin America, Spain, Taiwan, UAE/Dubai, the U.

K., and the U.

S., with additional local license partners in over twenty additional markets across the globe.

Lead brands include Vogue, The New Yorker, GQ, Architectural Digest, Condé Nast Traveler, Vanity Fair, Wired, Allure, Ars Technica, Bon Appétit, House & Garden, Pitchfork, Tatler, and Vogue Business.

Job Description

Location

• Location
• London, GB

Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others.

We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.

Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday-Thursday).

We value diversity of background, views and cultures.

We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.

The Role

The UK Controllership team, led by the Financial Controller, oversee all controllership matters and serve as industry and finance experts.

They collaborate closely with internal and external stakeholders, including customers, sales people, and the Controlling Operations team in Bangalore, which supports the UK market by handling transactional processes.

While the offshore team doesn’t report directly to the UK Controllership, it operates under the team’s guidance to ensure accurate and timely reporting.

The OTC Manager plays a key role in supporting the Financial Controller to meet cash targets and drive improvements in the OTC process.

This position requires strong technical and interpersonal skills to manage stakeholder relationships and ensure timely invoicing and collections.

Reporting to the UK Financial Controller and based in London, the OTC Manager will lead two OTC Coordinators and be responsible for their performance and development.

The role also involves collaboration with the offshore team in India and local teams such as Sales and Strategy.

• Core OTC Activities
• Manage the delivery of high-quality, controlled Accounts Receivable services for the local market business.
• Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, revenue recognition, contract discounting, campaign flight changes, or customer revisions are processed timely and accurate manner.
• Support the monthly close and account reconciliation process.
• Lead cash collection activities, such as following up on past-due accounts and referring accounts to collection agencies, to ensure continuous improvement in DSO figures.
• Analyse and resolve media billing discrepancies; select an appropriate course of action that typically involves resolution resulting in client payment.
• Act as the key contact point for the local market business for all O2C-related matters, engaging with the Bangalore team / other relevant stakeholders to ensure timely resolution of issues.
• Serve as the main point of contact to resolve escalated inquiries, including working cross-functionally with internal partners.
• Providing monthly billing & AR metrics reporting as set by Global/Regional Corporate teams.
• Management
• Lead the local OTC team to ensure timely and accurate invoicing of all billing, including print, digital, ancillary and programmatic media.
• Manage direct staff based in the local market (i. e. OTC Coordinators based in London).
• Oversight of the remote billing team’s day-to-day operations and workflow, and local market-based collections activities.
• Process Improvement
• Active participation in the identification and delivery of process improvement projects for the global and local market AR, creating value-added operational efficiency and improved controls.

Surface potential growth, continuous improvements and standardisation across billing and AR teams.

• Collaborate with the billing team with regression testing - system integration of new products and services, tools, and technologies into existing operations.
• Establish credit policies: Evaluate and authorise credit limits/actions, e. g. prepayment.
• Establish credit policies: Review and monitor customer payment histories and credit limits.

About You

• A deep understanding of the end-to-end Order-to-Cash process, including order processing, invoicing, billing, collections, and cash application.
• Strong experience at a managerial level within an Accounts Receivable role covering invoicing.
• Strong verbal and written communication skills to interact with customers, internal stakeholders, and cross-functional teams effectively.
• Strong working knowledge of Excel, including pivot tables, VLOOKUPs, etc.
• Familiarity with OTC-related software, ERP systems, customer relationship management (CRM) tools, and other technologies used to manage orders, invoicing, and collections.
• Proficiency in using data analytics to identify trends, spot anomalies, and make data-driven decisions for process optimisation and performance improvement.
• Ability to build and maintain positive relationships with customers, sales teams, finance, and other departments involved in the OTC process.
• Understanding of financial principles, such as credit risk assessment, and working capital management.
• Knowledge of relevant regulations, internal controls, and risk mitigation strategies related to the OTC process.
• Ability to prioritise tasks, meet deadlines, and effectively manage time and resources.
• Experience in multi-site / location accounts receivable/credit control - Advantageous.
• Experience in a process-driven environment.

What benefits do we offer?

• 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.
• You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.
• We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.
• We’re a dog-friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.
• We encourage personal and professional growth through the Condé Nast Learning Hub, where you’ll find an extensive portfolio of learning courses and training, available in local languages.
• Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.

We value the time and effort behind every application. All submissions are reviewed by a member of our talent team - we don’t use AI-assisted technology to review applications.

Condé Nast is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

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