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For Companies At a Glance
- Tasks: Support Salesforce operations, create reports, and assist with user training.
- Company: Join Condé Nast, a global media powerhouse with iconic brands like Vogue and GQ.
- Benefits: Enjoy a collaborative office culture, diversity, and opportunities for growth.
- Why this job: Be part of a team that shapes culture and influences over 1 billion consumers worldwide.
- Qualifications: Bachelor's degree and 2-4 years of Salesforce experience required; certifications are a plus.
- Other info: Work in London, collaborating with teams across Europe and beyond.
The predicted salary is between 36000 - 60000 £ per year.
Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company\’s portfolio includes many of the world\’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.
Job Description
Location:
London, GB
Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others.
We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.
Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday – Thursday).
We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.
Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics. The Role
The primary purpose of the Global Systems Operations Specialist role is to support the Sr. Manager, Global Sales Systems who is responsible for the vision and overall direction of the Revenue Organization\’s Salesforce instance, which is being rolled out to our global markets. This team is situated within the business and works very closely with our partners in technology and business stakeholder groups to bring impactful features and functionality to end users as well as prepare new markets for onboarding into our global systems.
This role is based out of the UK and will report to the Sr. Manager, Global Sales Systems. It will primarily support Condé Nast\’s Western European markets and may also interface with Condé Nast\’s other markets as needed. Regular responsibilities include (but are not limited to) assisting with daily end user support/training, creating meaningful reports/dashboards, and collecting and documenting enhancement requests submitted by various business stakeholder groups like Finance, Sales and Ad Operations.
What will you be doing?
- End user support / ticket response via ServiceNow tool
- Create and deliver reports and dashboards to the business
- Collect end user feedback and proactively identify opportunities for improvement
- Assist in gathering and document business requirements
- Participate in feature refinement sessions with the technology team
- Test and verify new functionality
- Create and deliver training on new and existing functionality
- Maintain training documentation
- Create and distribute release notes to the business
- Liaise with Technology and vendors, as applicable
- Assist in executing roadmap initiatives
- Support new market launches as needed
- Keep current with and suggest new Salesforce functionality as it becomes available
Who you are:
- Bachelor\’s degree
- Proven experience supporting Salesforce Admins and Stakeholders
- Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams
- 2-4 years of experience using Salesforce Sales Cloud as a business analyst
- Excellent communication, problem solving, and detail orientated skills
- Strong understanding of the inner workings of a digital advertising organization; including media planning, ad operations or other relevant media industry experience
- Salesforce Business Analyst, Associates or Administrators certification, a plus
- Intermediate Google Suite knowledge desired
- Experience in and/or promoting an agile environment, a plus
- Order Management System experience, a plus (e.g. AdBook)
Does this sound like you?
Please upload your CV and cover letter/portfolio, which highlights why you\’d love to take on this role and why you\’re a great match for what we\’re looking for.
We value the time and effort behind every application. All submissions are reviewed by a member of our talent team – we don\’t use AI-assisted technology to review applications. #J-18808-Ljbffr
Global Systems Operations Specialist, Salesforce employer: Condé Nast
Contact Detail:
Condé Nast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Systems Operations Specialist, Salesforce
✨Tip Number 1
Familiarise yourself with Salesforce Sales Cloud and its functionalities. Since the role involves supporting Salesforce Admins and stakeholders, having a solid understanding of how the platform works will help you stand out during discussions and interviews.
✨Tip Number 2
Network with current or former employees of Condé Nast, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach to the interview.
✨Tip Number 3
Prepare to discuss your experience with cross-functional collaboration. This role requires working closely with various teams, so showcasing examples of successful teamwork and communication will demonstrate your fit for the position.
✨Tip Number 4
Stay updated on the latest trends in digital advertising and media operations. Being knowledgeable about industry developments will not only impress your interviewers but also show your genuine interest in the field and the role.
We think you need these skills to ace Global Systems Operations Specialist, Salesforce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Salesforce and any specific skills mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly explain why you are a great fit for the Global Systems Operations Specialist position, referencing your experience and how it aligns with the responsibilities outlined.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to support Salesforce users, create reports, and collaborate with cross-functional teams. Use specific examples to illustrate your problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Condé Nast
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce Sales Cloud and its functionalities. Be prepared to discuss your previous experiences with Salesforce, including any specific projects you've worked on and how you supported end users.
✨Showcase Your Collaboration Skills
Since the role involves working closely with various teams, be ready to share examples of how you've successfully collaborated across departments in the past. Highlight your ability to communicate effectively and orchestrate cross-functional tasks.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge and problem-solving skills. Brush up on common issues users face with Salesforce and think about how you would approach resolving them. This will demonstrate your analytical thinking and readiness for the role.
✨Emphasise Your Training Experience
As part of the role involves creating and delivering training, be prepared to discuss any experience you have in this area. Share how you've developed training materials or conducted sessions, and be ready to explain your approach to ensuring users understand new functionalities.