At a Glance
- Tasks: Deliver exceptional customer experiences and support sales operations.
- Company: Join a leading tech company with a focus on innovation and teamwork.
- Benefits: Enjoy 25 days holiday, profit sharing, and private health insurance.
- Other info: Be part of a diverse team with excellent growth opportunities.
- Why this job: Shape customer relationships and grow your career in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re building something powerful. Let’s build it together. We’re proud to be experts in what we do and are looking for more brilliant people to join our team.
The Customer Services Co-ordinator plays a key role in delivering exceptional customer experience, while supporting the wider operations team to achieve orders and deliverables smoothly and efficiently. You will be a knowledgeable, friendly and reliable point of contact for our customers and internal teams, you will be someone who enjoys building positive relationships, solving problems, and finding the best way forward.
What will I be delivering?
- An exceptional customer experience, consistently going the extra mile to meet and exceed customer expectations.
- Day-to-day support for Sales Representatives, helping to coordinate sales and customer-related activities.
- Smooth coordinating across multi-faceted teams, including Global Sales, Supply Chain, Export and Production, to meet customer deadlines and requirements.
- Clear, timely status and delivery updates to our global customer base.
- Accurate coordination of complex orders and repairs through internal systems.
- Well organised shipments, ensuring all export documentation is complete and received on time.
- Acting as an ambassador by role-modelling our target culture in every interaction, both internally and externally.
What do I need to bring with me?
Essential Knowledge & Experience:
- Similar experience in an office administrator/customer service role
- Experience using an ERP (Enterprise Resource Planning) System
- A genuine passion for delivering excellent customer care.
- High attention to detail, with strong organisational skills.
- Clear, confident communication skills, both written and verbal.
- A proactive mindset, with the initiative to take ownership, identify improvements, and follow tasks through to completion.
Desirable:
- Experience with export processes
- Experience with import clearance processes.
What’s in it for me?
This is an exciting opportunity for an energetic, people-orientated individual who enjoys working closely with customers, rising to challenges, and building trusted relationships while taking the next step in their career. We are going through significant growth so this role offers the chance to shape how our sales and operations teams work together, build relationships and customers and distributors around the world, and gain exposure across multiple areas of the business.
Benefits for working at Concurrent:
- 25 days holidays + bank holidays and holiday purchase scheme.
- Annual profit share bonus.
- Cycle to work, Home & Tech and car salary sacrifice schemes.
- Death in service benefit & income protection.
- Employee assistance programme and virtual GP.
- Employee referral scheme.
- Enhanced parental leave.
- Generous company pension scheme with up to 10% employer contribution.
- One paid volunteering day per year.
- Private Health Insurance through Bupa.
- YuLife wellbeing app.
Equal Opportunity Statement:
We are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.
Security Clearance:
Please be aware that certain roles working for Concurrent will be subject to security and export control restrictions. These specific roles are therefore subject to candidates being able to meet BPSS level pre-employment screening criteria.
GDPR:
By applying for this position, you acknowledge that your personal data will be processed in accordance with Concurrent's Data Protection Policy. We will use your information solely for recruitment purposes and will not share it with third parties without your consent. Your data will be stored securely and retained only as long as necessary for the recruitment process. You have the right to access, rectify, or delete your personal data at any time. For more information on how we handle your data, please refer to our Privacy Policy.
Customer Service Coordinator in Colchester employer: Concurrent
At Concurrent, we pride ourselves on fostering a dynamic and inclusive work environment where every team member plays a vital role in delivering exceptional customer experiences. With a strong focus on employee growth, we offer numerous benefits including generous holiday allowances, profit-sharing bonuses, and comprehensive health insurance, all while encouraging collaboration across global teams. Join us in shaping the future of embedded computing solutions and enjoy the unique opportunity to make a meaningful impact in a rapidly growing company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills can help them deliver that exceptional customer experience they’re after.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being clear and confident in your conversations will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our growth.
We think you need these skills to ace Customer Service Coordinator in Colchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your friendly and reliable nature.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to communicate your skills and experiences, as we value confident communication both in writing and verbally.
Tailor Your Application:Take a moment to tailor your application to the role. Mention how your skills align with the responsibilities of the Customer Service Coordinator position, especially your organisational skills and attention to detail.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Concurrent
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your passion for delivering exceptional customer care.
✨Be Organised and Detail-Oriented
Since the role requires high attention to detail, come prepared with a well-organised portfolio of your work experience and any relevant documents. This will reflect your organisational skills and ability to manage complex orders efficiently.
✨Practice Clear Communication
As a Customer Service Coordinator, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with expressing your ideas and answering questions on the spot.
