Customer Service Coordinator in Colchester

We’re building something powerful. Let’s build it together. We’ve delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace. We’re proud to be experts in what we do and are looking for more brilliant people to join our team.

The Customer Services Co-ordinator plays a key role in delivering exceptional customer experience, while supporting the wider operations team to achieve orders and deliverables smoothly and efficiently. You will be a knowledgeable, friendly and reliable point of contact for our customers and internal teams, someone who enjoys building positive relationships, solving problems, and finding the best way forward.

What will I be delivering?

• An exceptional customer experience, consistently going the extra mile to meet and exceed customer expectations.
• Day‑to‑day support for Sales Representatives, helping to coordinate sales and customer‑related activities.
• Seamless coordination across multi‑faced teams, including Global Sales, Supply Chain, Export and Production, to meet customer deadlines and requirements.
• Clear, timely status and delivery updates to our global customer base.
• Accurate coordination of complex orders and repairs through internal systems.
• Well‑organised shipments, ensuring all export documentation is complete and received on time.
• Acting as an ambassador by role‑modeling our target culture in every interaction, both internally and externally.

What do I need to bring with me?

Essential Knowledge & Experience

• Similar experience in an office administrator/customer service role.
• Experience using an ERP (Enterprise Resource Planning) System.
• A genuine passion for delivering excellent customer care.
• High attention to detail, with strong organisational skills.
• Clear, confident communication skills, both written and verbal.
• A proactive mindset, with the initiative to take ownership, identify improvements, and follow tasks through to completion.

Desirable

• Experience with export processes.
• Experience with import clearance processes.

What’s in it for me?

This is an exciting opportunity for an energetic, people‑orientated individual who enjoys working closely with customers, rising to challenges, and building trusted relationships while taking the next step in their career. We are going through significant growth so this role offers the chance to shape how our sales and operations teams work together, build relationships with customers and distributors around the world, and gain exposure across multiple areas of the business.

Benefits for working at Concurrent

• 25 days holidays + bank holidays and holiday purchase scheme.
• Annual profit share bonus.
• Cycle to work, Home & Tech and car salary sacrifice schemes.
• Death in service benefit & income protection.
• Employee assistance programme and virtual GP.
• Employee referral scheme.
• Enhanced parental leave.
• Generous company pension scheme with up to 10% employer contribution.
• One paid volunteering day per year.
• Private Health Insurance through Bupa.
• YuLife wellbeing app.

Equal Opportunity Statement

We are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.

Security Clearance

Some roles at Concurrent may be subject to security and export control restrictions. These specific roles require candidates to meet BPSS level pre‑employment screening criteria.

GDPR

By applying for this position, you acknowledge that your personal data will be processed in accordance with Concurrent’s Data Protection Policy. We will use your information solely for recruitment purposes and will not share it with third parties without your consent. Your data will be stored securely and retained only as long as necessary for the recruitment process. You have the right to access, rectify, or delete your personal data at any time. For more information on how we handle your data, please refer to our Privacy Policy.