As a Waking Night Worker, you’ll be the first point of contact to customers at our 24/7 schemes during the night. You’ll provide support, manage access to the building, carry out health and safety checks and deal with any emergencies. You’ll work independently, with support from the Scheme Manager, using your initiative to understand and identify any risks and take appropriate action when needed.
You’ll have access to advice and support from our out-of-hours management on-call service at all times. You will work to a rota of 4 shifts on, 4 off working from 9:30pm until 9:30am.
What you’ll do:
- Carry out regular scheme and security checks, including communal areas, doors, and fire alarm testing.
- Provide a friendly first point of contact for residents, offering support and responding to enquiries.
- Manage incidents, disputes, and emergencies safely, maintaining accurate records and escalating where needed.
- Work independently across schemes, providing detailed handovers to managers and day teams.
- Support property, financial, and administrative tasks, including void preparation, maintenance follow-up, and petty cash records.
Who you are:
- Excellent communication skills.
- Understanding of great customer service and customer care.
- Ability to work under pressure and manage multiple tasks and demands.
- Ability to work alone when needed.
- DBS check.
We may close this vacancy early if we receive a high volume of applications.
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Waking Nights- Male And Female Schemes in Stoke-on-Trent employer: Concrete
As a Floating Support Officer with us, you'll be part of a dedicated team committed to making a real difference in the lives of vulnerable individuals in Stoke on Trent. We pride ourselves on fostering a supportive work culture that values collaboration and personal growth, offering comprehensive training and development opportunities to enhance your skills. Enjoy competitive benefits and the unique satisfaction of empowering customers towards independent living while working in a community-focused environment.
