Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a 300,000 sq ft site, ensuring smooth operations and tenant satisfaction.
- Company: Join a leading Property Company known for its commitment to excellence and innovation.
- Benefits: Enjoy opportunities for career growth, engaging work culture, and potential remote options.
- Why this job: Be part of a dynamic team focused on enhancing tenant experiences and fostering collaboration.
- Qualifications: Previous site management experience and IOSH or NEBOSH certification are essential.
- Other info: Engage with customers, organise events, and mobilise new service partners in a flagship location.
The predicted salary is between 43200 - 72000 £ per year.
My client, a notable Property Company / Managing Agent, is looking for a Building Manager / Operations Manager - Soft Services to oversee the operations of a site of 300,000 sq ft. You will work with a wider team consisting of a General Manager and Engineering Manager.
Requirements include previous experience managing a site of similar scale, exposure to setting and managing service charge budgets, and overseeing health and safety on site. IOSH or NEBOSH certification is essential.
You will also be involved with the building app and engaging customers, mobilising new service partners, activating space, and organising events for customers. The role involves managing service partners on site and engaging with end users (tenants) daily. Clear communication, whether written or verbal, is crucial to operate this flagship site effectively.
The focus of service delivery is on enhancing the tenant experience and fostering a one team ethos with service partners. Being customer-centric is vital. There are opportunities to get involved in other developments, as the organization invests in employee growth and career development.
To apply for this role, please email your CV to Hari Prakash by clicking the 'apply' button. We aim to respond to all applications within three working days. Due to high volume, we may not respond to every candidate. If you do not hear from us within three days, your application was unsuccessful, and your details will not be retained. Please consider applying for future positions. Thank you.
Soft Services Manager/ Operations Manager - Trophy Asset -Central London- Managing Agent - New Build employer: Concrete Consulting
Contact Detail:
Concrete Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager/ Operations Manager - Trophy Asset -Central London- Managing Agent - New Build
✨Tip Number 1
Familiarise yourself with the specific requirements of managing a large site, like the one mentioned in the job description. Highlight your experience in overseeing similar operations and managing service charge budgets during any conversations or interviews.
✨Tip Number 2
Showcase your IOSH or NEBOSH certification prominently. This is essential for the role, so be prepared to discuss how your qualifications have helped you manage health and safety effectively in previous positions.
✨Tip Number 3
Prepare examples of how you've enhanced tenant experiences in past roles. Think about specific initiatives or events you've organised that improved customer engagement and satisfaction, as this aligns with the company's focus on a customer-centric approach.
✨Tip Number 4
Research the company’s values and culture, especially their emphasis on teamwork and collaboration with service partners. Be ready to discuss how you embody these values and can contribute to fostering a 'one team ethos' in your potential new role.
We think you need these skills to ace Soft Services Manager/ Operations Manager - Trophy Asset -Central London- Managing Agent - New Build
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large sites, particularly in soft services. Include specific examples of how you've set and managed service charge budgets and ensured health and safety compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric approach and ability to enhance tenant experiences. Mention your IOSH or NEBOSH certification and how it applies to the role.
Highlight Communication Skills: Since clear communication is crucial for this role, emphasise your written and verbal communication skills in both your CV and cover letter. Provide examples of how you've effectively engaged with tenants and service partners in the past.
Show Enthusiasm for Teamwork: Demonstrate your ability to foster a 'one team ethos' by sharing experiences where you successfully collaborated with teams or service partners. This will show your alignment with the company's values and culture.
How to prepare for a job interview at Concrete Consulting
✨Showcase Your Experience
Be prepared to discuss your previous experience managing large sites, particularly those around 300,000 sq ft. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand Service Charge Budgets
Familiarise yourself with service charge budgets and be ready to discuss your experience in setting and managing these. Providing examples of how you've successfully managed budgets in the past will show your financial acumen and attention to detail.
✨Emphasise Health and Safety Knowledge
Since IOSH or NEBOSH certification is essential, ensure you can articulate your understanding of health and safety regulations. Be prepared to discuss how you've implemented safety measures in previous roles to protect both staff and tenants.
✨Demonstrate Customer-Centric Approach
As the role focuses on enhancing tenant experience, think of examples where you've successfully engaged with customers or tenants. Discuss how you fostered a collaborative environment with service partners and how you prioritised customer satisfaction in your previous positions.
