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- Tasks: Lead operations for a massive site, ensuring top-notch customer service and strategic delivery.
- Company: Join a renowned Property Company committed to sustainability and employee growth.
- Benefits: Enjoy career development opportunities and a supportive work environment.
- Why this job: Make a real impact on tenant experiences while working in a dynamic team culture.
- Qualifications: Experience managing large sites and knowledge of health and safety certifications required.
- Other info: Engage with tenants and service providers to enhance the overall site experience.
The predicted salary is between 43200 - 72000 £ per year.
My client, a notable Property Company, is looking for an Operations Director / Customer Director / Estates Director to oversee operations of a site in excess of 700,000 sq ft. Key requirements include being customer-focused and delivering on ESG, NET Zero, WELL, BREEAM, and SMART buildings. It is essential that you can strategically deliver on the firm's objectives for the site.
You should have previous experience managing a site of a similar scale, leading an on-site team. Exposure to overseeing service charge budgets, rent collection, and health and safety (IOSH or NEBOSH certification) is also required. In addition to managing strategic partnerships with service providers on-site, you will need to engage with tenants. Clear communication, both written and verbal, is vital to operate this flagship site.
The focus is on enhancing the tenant experience and fostering a 'one team ethos' through customer-centric service delivery. There may also be opportunities to participate in other developments. This organization invests in its employees and supports career development.
Operations Director / Customer Director / Estates Director - London - Estate employer: Concrete Consulting
Contact Detail:
Concrete Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director / Customer Director / Estates Director - London - Estate
✨Tip Number 1
Familiarise yourself with the latest trends in ESG, NET Zero, and SMART buildings. Being well-versed in these areas will not only help you understand the company's objectives but also demonstrate your commitment to sustainability and innovation during discussions.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience managing large sites. Engaging with industry peers can provide valuable insights and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced tenant experiences in previous roles. Highlighting your customer-centric approach and successful strategies will resonate well with the hiring team.
✨Tip Number 4
Brush up on your communication skills, both verbal and written. Since clear communication is vital for this role, consider practising how you would convey complex information simply and effectively, especially in a team setting.
We think you need these skills to ace Operations Director / Customer Director / Estates Director - London - Estate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Operations Director / Customer Director / Estates Director role. Familiarise yourself with key terms like ESG, NET Zero, WELL, BREEAM, and SMART buildings, as these are crucial to the position.
Tailor Your CV: Highlight your relevant experience managing large sites and leading teams. Emphasise your skills in budget management, health and safety certifications (like IOSH or NEBOSH), and any previous work with service charge budgets or tenant engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and strategic thinking. Mention specific examples of how you've enhanced tenant experiences in the past and how you align with the company's objectives.
Proofread Your Application: Ensure your CV and cover letter are free from errors. Clear communication is vital for this role, so take the time to proofread your documents and consider asking a friend to review them as well.
How to prepare for a job interview at Concrete Consulting
✨Showcase Your Customer-Focused Approach
Since the role emphasises a customer-centric service delivery, be prepared to discuss specific examples of how you've enhanced tenant experiences in previous positions. Highlight your strategies for fostering a 'one team ethos' and how you engaged with tenants effectively.
✨Demonstrate Your Strategic Vision
The company is looking for someone who can strategically deliver on their objectives. Prepare to articulate your vision for managing a large site and how you would align operations with the firm's goals, particularly regarding ESG and sustainability initiatives.
✨Highlight Relevant Certifications and Experience
Make sure to mention your IOSH or NEBOSH certifications and any relevant experience overseeing service charge budgets and health and safety protocols. This will show that you have the necessary qualifications to manage the operational aspects of the site effectively.
✨Communicate Clearly and Confidently
Given the importance of clear communication in this role, practice articulating your thoughts clearly and confidently. Be ready to answer questions succinctly and engage in discussions about your management style and how you handle challenges on-site.
