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- Tasks: Oversee operations of a large site, ensuring top-notch customer service and safety standards.
- Company: Niche Managing Agent focused on employee development and customer satisfaction.
- Benefits: Career growth opportunities, supportive team environment, and involvement in exciting projects.
- Why this job: Make a real impact on tenant experiences while managing a flagship site.
- Qualifications: Experience in site management, budget oversight, and health & safety certifications (IOSH/NEBOSH).
- Other info: Engage with tenants daily and collaborate with service partners for a seamless experience.
The predicted salary is between 48000 - 72000 £ per year.
My client, a niche Managing Agent, is looking for a Senior Building Manager to oversee operations of a site in excess of 220,000 sq ft. Key that you are customer focused. You will be required to put in all process procedures for the site and have an ABM and Engineering Manager you will work alongside.
You will have previous experience in looking after a site of a similar scale as well as exposure to setting and managing service charge budgets, as well as overseeing health and safety on site; therefore, an IOSH or NEBOSH qualification is essential, driving ESG initiatives and overseeing fit-out works.
As well as management of service partners on site, you will be required to engage with the end users (tenants) on a daily basis. It is imperative that clear lines of communication are forged, whether written or verbal, in order to operate this flagship site. The level of service delivery is very much focused on the tenant experience and partnering with service partners to create a one team ethos, so being customer centric is vital to this role.
There is an opportunity to get involved in other developments should the opportunity present itself. This is an organisation that invests in their employees and ensures their careers develop too.
Senior Building Manager - West London- Trophy Asset - Customer Focused employer: Concrete Consulting
Contact Detail:
Concrete Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Building Manager - West London- Trophy Asset - Customer Focused
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities in building management. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Show off your customer focus! When you get the chance to meet potential employers or attend networking events, make sure to highlight your experience in enhancing tenant experiences and managing service partners. It's all about that 'one team ethos'!
✨Tip Number 3
Prepare for interviews by researching the company culture and their approach to customer service. Be ready to discuss how you've successfully managed large sites and engaged with tenants in the past. Tailor your examples to fit their values!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Senior Building Manager - West London- Trophy Asset - Customer Focused
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience in managing large sites and your customer-focused approach. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Include specific examples of how you've improved tenant experiences or managed service charge budgets effectively. We love seeing results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about this role and how your skills align with our focus on customer service. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Concrete Consulting
✨Know Your Customer Focus
Make sure you can articulate what being 'customer focused' means to you. Think of specific examples from your past experience where you've gone above and beyond for tenants or clients. This will show that you understand the importance of tenant experience in this role.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of health and safety regulations, especially IOSH or NEBOSH standards. Be prepared to discuss how you've implemented these in previous roles, particularly in managing large sites. This will highlight your capability to oversee operations effectively.
✨Showcase Your Budget Management Skills
Be ready to talk about your experience with service charge budgets. Prepare to share examples of how you've successfully managed budgets in the past, including any challenges you faced and how you overcame them. This will demonstrate your financial acumen and strategic thinking.
✨Communicate Clearly and Confidently
Since clear communication is key for this role, practice articulating your thoughts clearly. Whether it's discussing your management style or how you engage with service partners, ensure you convey your ideas confidently. This will help establish your ability to forge strong lines of communication.
