At a Glance
- Tasks: Oversee operations of a large site, ensuring top-notch customer experience and sustainability.
- Company: Reputable Property Company committed to employee development and innovation.
- Benefits: Career growth opportunities, competitive salary, and a focus on work-life balance.
- Other info: Join a dynamic team and engage with tenants daily in a collaborative environment.
- Why this job: Lead a flagship site and make a real impact on tenant satisfaction and sustainability.
- Qualifications: Experience managing large sites, strong communication skills, and health & safety certifications.
The predicted salary is between 43200 - 72000 £ per year.
My client, a notable Property Company, is looking for a General Manager / Customer Director / Senior Building Manager to oversee operations of a site circa 400,000 sq ft. Key that you are customer focused and also deliver on ESG, NET Zero, WELL, WIRED Score.
You will have previous experience in looking after a site of a similar scale and mobilising from practical completion, overseeing commissioning, overseeing tenant fit outs, showing prospective customers around, and leading an on-site team. Exposure to setting and managing service charge budgets as well as overseeing health and safety on site is essential; therefore, an IOSH or NEBOSH qualification is required.
As well as management of service partners on site, you will be required to engage with the end users (tenants) on a daily basis. It is imperative that clear lines of communication are forged, whether written or verbal, in order to operate this flagship site. The level of service delivery is very much focused on the tenant experience and partnering with service partners to create a one team ethos; being customer centric is vital to this role.
There is an opportunity to get involved in other developments should the opportunity present itself. This is an organisation that invests in their employees and ensures their careers develop too.
General Manager / Customer Director- Central London - Office employer: Concrete Consulting
As a leading Property Company located in Central London, we pride ourselves on being an excellent employer that prioritises employee development and a customer-centric work culture. Our commitment to sustainability and innovation, alongside competitive benefits and opportunities for career advancement, makes us an attractive choice for professionals seeking meaningful and rewarding employment in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager / Customer Director- Central London - Office
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Since this role is all about being customer-focused, think of examples from your past experiences where you've gone above and beyond for tenants or clients. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Check out our website for more job openings that might suit your skills. We’re always looking for passionate individuals who are ready to make a difference in the property sector. Apply directly through us for a smoother process!
We think you need these skills to ace General Manager / Customer Director- Central London - Office
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of General Manager / Customer Director. Highlight your experience with large sites, customer focus, and any relevant certifications like IOSH or NEBOSH. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to creating a 'one team ethos'. We love seeing genuine enthusiasm for customer-centric service delivery.
Showcase Communication Skills:Since clear communication is key for this position, make sure to demonstrate your written communication skills in your application. Whether it's through your CV or cover letter, we want to see how you can effectively engage with tenants and service partners.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can check out more about our company culture and values while you're there!
How to prepare for a job interview at Concrete Consulting
✨Know Your Numbers
Make sure you’re familiar with the scale of operations you’ll be managing. Brush up on your experience with service charge budgets and health and safety regulations like IOSH or NEBOSH. Being able to discuss these confidently will show that you’re ready for the responsibilities of the role.
✨Customer-Centric Mindset
Since this role is all about being customer focused, think of examples where you’ve gone above and beyond for tenants or clients in the past. Prepare to share how you fostered a 'one team ethos' and improved tenant experiences in previous positions.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few questions to ask during the interview that demonstrate your understanding of the importance of communication in managing a flagship site.
✨Show Your Passion for ESG
With a focus on ESG, NET Zero, and WELL standards, be prepared to discuss your knowledge and experience in these areas. Share any initiatives you’ve led or been part of that align with these values, as it shows you’re not just qualified but also passionate about sustainable practices.
