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- Tasks: Lead operations for a 300,000 sq ft site, focusing on customer experience and sustainability.
- Company: Join a renowned Property Company committed to employee development and innovative building management.
- Benefits: Enjoy opportunities for career growth, a supportive team environment, and a focus on work-life balance.
- Why this job: Be part of a flagship project that prioritises tenant satisfaction and sustainable practices.
- Qualifications: Experience managing large sites and qualifications like IOSH or NEBOSH are essential.
- Other info: Engage with tenants daily and collaborate with service partners to create a unified team ethos.
The predicted salary is between 43200 - 72000 £ per year.
My client, a notable Property Company, is looking for a General Manager / Customer Director / Senior Building Manager to oversee operations of a site circa 300,000 sq ft. Key that you are customer focused and also deliver on ESG, NET Zero, WELL, BREEAM, and SMART buildings, WIRED Score.
You will have previous experience in looking after a site of a similar scale and mobilising from practical completion, overseeing commissioning, overseeing tenant fit outs, showing prospective customers around, and leading an on-site team. Exposure to setting and managing service charge budgets as well as overseeing health and safety on site is essential; therefore, an IOSH or NEBOSH qualification is required.
As well as management of service partners on site, you will be required to engage with the end users (tenants) on a daily basis. It is imperative that clear lines of communication are forged, whether written or verbal, in order to operate this flagship site. The level of service delivery is very much focused on the tenant experience and partnering with service partners to create a one team ethos; being customer centric is vital to this role.
There is an opportunity to get involved in other developments should the opportunity present itself. This is an organization that invests in their employees and ensures their careers develop too.
To apply for this role, please email your CV to Hari Prakash by clicking on the 'apply' button.
It is the policy of Concrete Consulting, as a matter of courtesy, to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days, your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.
Contact Detail:
Concrete Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager / Customer Director/ Senior Building Manager- Central London - New Build - Office
✨Tip Number 1
Familiarise yourself with the latest trends in ESG, NET Zero, and BREEAM certifications. Being well-versed in these areas will not only demonstrate your commitment to sustainability but also show that you understand the importance of these standards in modern property management.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience managing large-scale sites. Attend industry events or join relevant online forums to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Prepare to discuss your previous experience in managing service charge budgets and health and safety protocols. Be ready to provide specific examples of how you've successfully overseen these aspects in past roles, as this will be crucial for the interview.
✨Tip Number 4
Showcase your customer-centric approach by thinking of ways to enhance tenant experience. Consider innovative ideas or strategies you've implemented in the past that improved tenant satisfaction, as this aligns perfectly with the role's focus on service delivery.
We think you need these skills to ace General Manager / Customer Director/ Senior Building Manager- Central London - New Build - Office
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a General Manager / Customer Director / Senior Building Manager. Familiarise yourself with key terms like ESG, NET Zero, WELL, BREEAM, and SMART buildings to demonstrate your knowledge in your application.
Tailor Your CV: Highlight your previous experience managing large sites, particularly those around 300,000 sq ft. Emphasise your customer-focused approach and any relevant qualifications such as IOSH or NEBOSH. Make sure to include specific examples of how you've successfully overseen tenant fit-outs and managed service charge budgets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention your experience in forging clear communication lines with tenants and service partners, and how you can contribute to creating a 'one team ethos' at the site.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role. Ensure all information is accurate and complete.
How to prepare for a job interview at Concrete Consulting
✨Showcase Your Customer Focus
Since the role emphasises a customer-centric approach, be prepared to discuss specific examples of how you've prioritised tenant experience in previous positions. Highlight any initiatives you've led that improved customer satisfaction.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with ESG, NET Zero, WELL, BREEAM, and SMART buildings. Be ready to explain how you have implemented these standards in past projects and how they can enhance the site’s operations.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Prepare to discuss how you’ve maintained clear lines of communication with tenants and service partners in the past.
✨Prepare for Budget Discussions
As managing service charge budgets is essential, brush up on your financial management skills. Be ready to discuss your experience with budgeting and how you’ve successfully managed costs while maintaining high service levels.
