At a Glance
- Tasks: Oversee operations of a large site, ensuring top-notch customer experience and sustainability.
- Company: Reputable Property Company committed to employee development and innovation.
- Benefits: Career growth opportunities, supportive team environment, and focus on tenant satisfaction.
- Other info: Engage with tenants daily and collaborate with service partners for a seamless operation.
- Why this job: Lead a flagship site and make a real impact on customer experience and sustainability initiatives.
- Qualifications: Experience managing large sites, strong communication skills, and IOSH or NEBOSH certification required.
The predicted salary is between 43200 - 72000 £ per year.
My client, a notable Property Company, is looking for a General Manager / Customer Director / Senior Building Manager to oversee operations of a site circa 400,000 sq ft. Key that you are customer focused and also deliver on ESG, NET Zero, WELL, WIRED Score.
You will have previous experience in looking after a site of a similar scale and mobilising from practical completion, overseeing commissioning, overseeing tenant fit outs, showing prospective customers around, and leading an on-site team. Exposure to setting and managing service charge budgets as well as overseeing health and safety on site is essential; therefore, an IOSH or NEBOSH qualification is required.
As well as management of service partners on site, you will be required to engage with the end users (tenants) on a daily basis. It is imperative that clear lines of communication are forged, whether written or verbal, in order to operate this flagship site. The level of service delivery is very much focused on the tenant experience and partnering with service partners to create a one team ethos; being customer centric is vital to this role.
There is an opportunity to get involved in other developments should the opportunity present itself. This is an organisation that invests in their employees and ensures their careers develop too.
General Manager / Customer Director- Central London - Office employer: Concrete Consulting
As a leading Property Company located in Central London, we pride ourselves on fostering a dynamic work culture that prioritises employee development and a customer-centric approach. Our commitment to sustainability and excellence in service delivery creates a rewarding environment for our team, while the opportunity to engage with high-profile tenants and oversee significant projects ensures meaningful career growth. Join us to be part of a collaborative team that values clear communication and strives for exceptional tenant experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager / Customer Director- Central London - Office
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your customer focus! When you get the chance to chat with potential employers, highlight your experience in enhancing tenant experiences. Share specific examples of how you've successfully managed relationships and improved service delivery in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Be ready to discuss how your skills align with their goals, especially around ESG and customer-centric initiatives. This shows you’re not just interested in any job, but specifically in contributing to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace General Manager / Customer Director- Central London - Office
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of General Manager / Customer Director. Highlight your experience with large sites, customer focus, and any relevant certifications like IOSH or NEBOSH. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to the tenant experience. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Communication Skills:Since clear communication is key for this position, make sure to demonstrate your written communication skills in your application. Whether it's through your CV or cover letter, we want to see that you can convey information effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can check out more about our company culture and values while you're there!
How to prepare for a job interview at Concrete Consulting
✨Know Your Numbers
Make sure you’re familiar with the scale of operations you’ll be managing. Brush up on your experience with service charge budgets and health and safety regulations, especially IOSH or NEBOSH certifications. Being able to discuss these confidently will show that you’re ready for the responsibilities of the role.
✨Customer-Centric Mindset
Since this role is all about being customer focused, prepare examples of how you've enhanced tenant experiences in previous positions. Think about specific situations where you’ve successfully engaged with tenants or improved service delivery. This will demonstrate your commitment to a 'one team ethos'.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few questions to ask during the interview that reflect your understanding of the importance of communication in managing a flagship site.
✨Show Your Passion for ESG
With a focus on ESG, NET Zero, and WELL standards, it’s crucial to express your passion for sustainability and how it relates to property management. Be ready to discuss any relevant projects or initiatives you’ve been involved in that align with these values, showcasing your forward-thinking approach.
