At a Glance
- Tasks: Provide top-notch customer service and resolve technical issues on-site.
- Company: Join Concorde Technology Group, a forward-thinking tech company in West Yorkshire.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a company vehicle.
- Other info: Flexible working hours and excellent training opportunities for career growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 3-5 years experience in engineering and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Concorde Technology Group Limited are looking for an experienced Customer Service Engineer to join our team. This role is based from our Head Office in Ossett West Yorkshire and will require travelling to customer sites throughout the UK mostly within 2-3 hours drive of Ossett, but may occasionally be further afield.
The ideal candidate will have an organised and disciplined work ethic. You will be required to work within strict customer driven SLAs and must have a minimum of 3-5 years’ experience in a similar role, be able to work on your own or as part of a small team. The package will be based on the experience of the individual but will include a company issued vehicle.
The key attributes and skills you will be able to demonstrate include:
- Responding to service calls on client sites.
- Resolve complex technical faults maintaining regular communication with the company.
- Conduct comprehensive preventative maintenance as and when requested ensuring that full activity records are documented.
- Develop and maintain an in-depth technical knowledge of company products, services, and solutions.
- Ensure strict adherence to SLA when dealing with customer tickets/calls.
Requirements:
- Minimum of 3 - 5 years relevant experience from a similar Engineering role.
- Lenovo qualified PC Service Technician & Customer Service for Service Technician and/or other vendor accreditations would be advantageous.
- Strong troubleshooting skills required.
- Printer repair and an understanding of mechanical print process is essential.
- Printer driver and connectivity- local & network experience is required.
- PC hardware/software & server hardware experience required.
- Ability to update call systems live.
- Excellent customer service & client interfacing skills essential.
- To be flexible & willing to carry out additional duties as & when required.
- To adhere to Group Information Security Policy.
- Working to ISO9001 and ISO27001 standards.
- Any other duties as required.
Benefits Include:
- Competitive salary with 25 days holiday plus bank holidays.
- Company Vehicle (reimbursement for business mileage).
- Extra day off as birthday leave.
- Working 37.5-hour week between Monday to Friday 8am-6pm.
- Pension Scheme.
- Death in Service Insurance.
- Free onsite parking.
- Uniform Provided.
A career at Concorde means allowing you to shape your future. We will provide you with all the tools and support you need to be successful. We know it is essential for you to keep moving forward with your career, and that is why you’ll have the very best training opportunities. We invest heavily in our teams, culture, environment, and values and by us continuing to develop and promote talent from within.
If you’re seeking an exciting and challenging role where you can use your skills and learn new ones, whilst influencing the success of a growing business then apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill set. Please send your CV together with details of salary expectation.
Further information on the Concorde Technology Group can be found at www.tctg.co.uk.
Concorde Technology Group are an equal opportunities employer and welcome applications from all sectors of the community.
Customer Service Engineer in Ossett employer: Concorde Technology Group
Concorde Technology Group Limited is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Based in Ossett, West Yorkshire, we provide competitive salaries, generous holiday allowances, and comprehensive training opportunities, ensuring our team members are well-equipped to succeed. With a focus on promoting talent from within and a commitment to maintaining a positive work environment, we invite you to join us in shaping your future while making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer in Ossett
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect Customer Service Engineer role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and technical troubleshooting. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past experiences, especially those that align with the job description. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Concorde Technology Group.
We think you need these skills to ace Customer Service Engineer in Ossett
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience as a Customer Service Engineer. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill.
Show Off Your Skills:Don’t just list your qualifications; demonstrate your troubleshooting skills and customer service experience. Give examples of how you've resolved complex technical issues in the past, as this is key for us.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're the right fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Concorde Technology Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the role. Familiarise yourself with Concorde's products and services, especially around printer repair and PC hardware/software. Being able to discuss these confidently will show that you're serious about the position.
✨Showcase Your Experience
With 3-5 years of relevant experience required, be ready to share specific examples from your past roles. Highlight situations where you've resolved complex technical faults or adhered to strict SLAs. This will demonstrate your capability and fit for the job.
✨Communicate Effectively
Since excellent customer service skills are essential, practice how you'll communicate during the interview. Think about how you can convey technical information clearly and maintain a friendly rapport with clients. This will be key in showing you can handle client interactions well.
✨Be Ready for Flexibility
The role requires a willingness to take on additional duties, so be prepared to discuss your adaptability. Share examples of times when you've gone above and beyond in previous jobs. This will highlight your commitment to the team and the company’s success.
