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- Tasks: Handle client queries, manage data, and assist with administrative tasks daily.
- Company: Join a friendly FM and electrical team in a newly refurbished Nottingham office.
- Benefits: Enjoy up to 28 days annual leave, health membership, social events, and free parking.
- Why this job: This role offers variety, development opportunities, and a relaxed office atmosphere.
- Qualifications: 2 years of office administration experience, strong IT skills, and excellent communication abilities required.
- Other info: Full training on bespoke software provided; must thrive in a fast-paced environment.
The predicted salary is between 20000 - 28000 £ per year.
The day-to-day duties will include but are not limited to:
- Dealing with client queries in person and over the phone to ensure a consistent standard of service.
- Preparation of correspondence to clients.
- Updating client data accurately on our internal systems and software including JobLogic.
- Production & analysis of data in Excel.
- Raising purchase orders and creating job folders to facilitate smooth operations.
- Printing, scanning, and filing various documents on our server.
- Maintaining organized records and databases.
- Assisting with other administrative tasks as required, such as producing ID cards.
- Dealing with complaints, compliments, and comments, logging and escalating as appropriate.
We\’re looking for a dependable and dynamic Facilities Management Administrator to join our friendly FM and electrical team in our newly refurbished Nottingham office. If you\’re a quick learner with a positive attitude, we\’d love to have you on board.
This is a great opportunity for someone with strong administrative experience who is looking for a challenging, varied, and interesting role with opportunities for development and progression. You must have good organizational and communication skills, experience managing and prioritizing a busy workload, and the ability to work independently and in a team. Excellent call handling skills and the ability to remain calm and focused under pressure are also essential.
- Strong verbal and written communication skills, including a professional telephone manner.
- Proactive and motivated, with the ability to prioritize duties and meet deadlines.
- Strong IT and Microsoft Office skills (Word, Excel, etc.). Full training on our bespoke software will be provided.
- Able to work in a reactive and fast-paced environment.
- Excellent organizational skills and attention to detail.
- Minimum of 2 years\’ experience in office administration.
The salary for this position is £24,000 per year, negotiable based on experience. The role is full-time, Monday to Friday, 35 hours a week. Benefits include up to 28 days of annual leave (including bank holidays), paid leave over the festive period, membership to Westfield Health, social events, company pension, free parking, birthday treats, a relaxed office atmosphere, and more. The role is based in our newly refurbished spacious office with facilities including showers and good public transport access.
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Facilities Management Administrator employer: Concorde BGW
Contact Detail:
Concorde BGW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Administrator
✨Tip Number 1
Familiarise yourself with the software mentioned in the job description, particularly JobLogic. If you can demonstrate your ability to quickly learn and adapt to new systems, it will show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your Excel skills, especially in data production and analysis. Being able to showcase your proficiency in handling data will set you apart from other candidates and highlight your organisational capabilities.
✨Tip Number 3
Prepare for potential scenarios where you might need to handle client queries or complaints. Practising your call handling skills and maintaining a calm demeanour under pressure will help you convey confidence during any interviews.
✨Tip Number 4
Showcase your experience in managing a busy workload by preparing examples of how you've prioritised tasks in previous roles. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this position.
We think you need these skills to ace Facilities Management Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in facilities management. Emphasise your organisational skills and any experience with client queries or data management.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and positive attitude. Mention specific examples of how you've handled busy workloads or dealt with client queries effectively.
Highlight IT Skills: Since the role requires strong IT and Microsoft Office skills, be sure to mention your proficiency in Excel and any experience with similar software. If you have experience with JobLogic or other internal systems, include that too.
Showcase Your Problem-Solving Abilities: In your application, provide examples of how you've dealt with complaints or challenges in previous roles. This will demonstrate your ability to remain calm under pressure and your proactive approach to problem-solving.
How to prepare for a job interview at Concorde BGW
✨Showcase Your Communication Skills
As a Facilities Management Administrator, you'll be dealing with client queries and correspondence. Make sure to demonstrate your strong verbal and written communication skills during the interview. Practice articulating your thoughts clearly and professionally.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills and attention to detail. Be prepared to discuss how you've managed busy workloads in the past, and provide examples of how you keep records and databases organised.
✨Familiarise Yourself with Relevant Software
Since the job involves using internal systems like JobLogic and Excel, it’s beneficial to brush up on these tools before the interview. Mention any relevant experience you have with similar software to show you're ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
The ability to handle complaints and maintain a calm demeanour under pressure is crucial. Prepare examples of how you've successfully resolved issues in previous roles, showcasing your proactive approach and ability to prioritise tasks effectively.