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For Companies At a Glance
- Tasks: Drive customer success and strategic growth in our AI-native product offering.
- Company: Join a dynamic team at a leading tech company focused on innovation.
- Benefits: Flexible working, competitive pay, and opportunities for professional development.
- Other info: Enjoy a collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact while working with cutting-edge technology in a growing industry.
- Qualifications: 3-5 years in account management, preferably in Marine Insurance.
The predicted salary is between 50000 - 60000 £ per year.
We're seeking a dynamic and versatile Account Manager to join our team and play a pivotal role in driving customer success, solution adoption and strategic growth within our AI-native product offering. This cross-functional role combines Sales, Customer Success, Solution Consulting and Product Expertise to deliver value to our Specialty Insurance customers.
You'll be responsible for building strong in-person relationships with key stakeholders and partnering with customers to ensure their strategic business objectives are understood and that their utilisation of the Concirrus product is effectively leveraged to drive adoption. This role requires domain knowledge in Marine Insurance and involves regular in-person engagement with clients and partners.
Who You Are
You are a strong communicator, able to create clear, audience-relevant and objective-oriented documentation across formats such as email, PowerPoint and Word. You combine analytical and critical thinking with the ability to articulate information effectively and present with confidence. You are highly organised, with strong time management, planning and prioritisation skills, and are comfortable handling multiple tasks. You are a self-starter, detail-oriented and an active listener, with the ability to work both collaboratively and autonomously. You are flexible and adaptable, with experience in expectation and project management, as well as process analysis, design and management. You are also able to drive internal projects that benefit customers and are willing to travel where required.
Essential Qualifications and Experience
- 3–5 years' experience in a customer success/account management related role, interfacing and working directly with customers.
- 1–3 years' experience in Marine Insurance, or other Specialty insurance lines.
- Strong understanding of Software as a Service, sales metrics, and working with enterprise accounts of minimum £2m ARR.
- Bachelor's degree in a related field (equivalent work experience may be considered).
Key Responsibilities
Customer Relationship Management
You will act as the primary point of contact for assigned customers, building strong working relationships with decision makers and maintaining a deep understanding of their organisation, stakeholder landscape, and business challenges. You will prepare presentations and reports, lead customer meetings, and ensure customer-facing tools and workflow systems are kept up to date. You will understand and track customer KPIs, manage expectations and satisfaction, and ensure contract compliance and accurate billing. You will also take ownership of onboarding new customers from the implementation team, understand customer experience and loyalty measures (including NPS and references), and act as the customer advocate internally. You will identify opportunities for cross-sell and upsell where appropriate.
Enhancement Delivery
You will facilitate end-to-end management of cross-functional, medium-complexity enhancements in line with product procedures. This includes drafting change requests and Statements of Work for one‐time project enhancements, as well as demonstrating an understanding of revenue recognition and account measurements.
Internal Process
You will demonstrate competency in internal processes and practices, support continuous improvement initiatives, and provide mentorship to team members. You will stay up to date on industry trends and best practices through relevant publications and resources, and support additional duties as required.
DE&I Statement
We are committed to building a diverse team and fostering an inclusive environment where everyone feels empowered to do their best work. As we continue to grow and evolve, we pledge to:
- Provide a safe and welcoming workplace where all individuals feel valued and respected.
- Educate ourselves continuously and celebrate the unique perspectives that make us stronger.
- Ensure that our actions and behaviours align with our core values and commitment to DE&I.
- Regularly assess our progress and seek opportunities for ongoing improvement.
What We Offer
- A collaborative and innovative work environment where your contributions drive our success.
- Opportunities for professional growth and development.
- Flexible working arrangements, including the option to work from home up to three days per week, supporting a strong work‐life balance.
- The opportunity to work with cutting‐edge technology in a rapidly growing industry.
- Competitive compensation, comprehensive benefits, and a culture that values teamwork and innovation.
Account Manager employer: Concirrus
Contact Detail:
Concirrus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge in Marine Insurance and how it relates to their needs. Tailor your conversations to demonstrate how you can drive customer success.
✨Tip Number 3
Prepare for those interviews! Research the company and its products inside out. Be ready to discuss how you can leverage your skills in account management and customer success to help them achieve their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer success and Marine Insurance, and show us how you can drive value for our clients.
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how you articulate your thoughts and present information effectively.
Demonstrate Your Organisational Skills: We love a well-organised application! Use bullet points and headings to make it easy for us to read. Show us your time management skills by keeping your application neat and to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Concirrus
✨Know Your Stuff
Make sure you brush up on your knowledge of Marine Insurance and the specific challenges faced by Specialty Insurance customers. Being able to discuss industry trends and how they relate to the Concirrus product will show that you're not just familiar with the role, but genuinely interested in making a difference.
✨Showcase Your Communication Skills
As an Account Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed customer relationships in the past, and be ready to demonstrate your ability to create clear, audience-relevant documentation during the interview.
✨Be Ready to Discuss KPIs
Understanding customer KPIs is crucial for this role. Come prepared to talk about how you've tracked and managed KPIs in previous positions, and think of ways you can help clients achieve their strategic business objectives using the Concirrus product.
✨Demonstrate Your Organisational Skills
This role requires strong time management and planning abilities. Be ready to share how you prioritise tasks and manage multiple projects simultaneously. You might even want to bring a sample of your project management tools or methods to illustrate your approach.