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For Companies At a Glance
- Tasks: Drive customer success and strategic growth in our AI-native product offering.
- Company: Join a dynamic team at a leading tech company focused on innovation.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by building strong relationships with clients in the Marine Insurance sector.
- Qualifications: 3-5 years in account management and knowledge of Marine Insurance required.
The predicted salary is between 50000 - 60000 £ per year.
We’re seeking a dynamic and versatile Account Manager to join our team and play a pivotal role in driving customer success, solution adoption and strategic growth within our AI-native product offering. This cross-functional role combines Sales, Customer Success, Solution Consulting and Product Expertise to deliver value to our Specialty Insurance customers.
You’ll be responsible for building strong in-person relationships with key stakeholders and partnering with customers to ensure their strategic business objectives are understood and that their utilisation of the Concirrus product is effectively leveraged to drive adoption. This role requires domain knowledge in Marine Insurance and involves regular in-person engagement with clients and partners.
Who You Are
You are a strong communicator, able to create clear, audience-relevant and objective-oriented documentation across formats such as email, PowerPoint and Word. You combine analytical and critical thinking with the ability to articulate information effectively and present with confidence. You are highly organised, with strong time management, planning and prioritisation skills, and are comfortable handling multiple tasks. You are a self-starter, detail-oriented and an active listener, with the ability to work both collaboratively and autonomously. You are flexible and adaptable, with experience in expectation and project management, as well as process analysis, design and management. You are also able to drive internal projects that benefit customers and are willing to travel where required.
Essential Qualifications and Experience
- 3–5 years’ experience in a customer success/account management related role, interfacing and working directly with customers.
- 1–3 years’ experience in Marine Insurance, or other Specialty insurance lines.
- Strong understanding of Software as a Service, sales metrics, and working with enterprise accounts of minimum £2m ARR.
- Bachelor’s degree in a related field (equivalent work experience may be considered).
Key Responsibilities
Customer Relationship Management
You will act as the primary point of contact for assigned customers, building strong working relationships with decision makers and maintaining a deep understanding of their organisation, stakeholder landscape, and business challenges. You will prepare presentations and reports, lead customer meetings, and ensure customer-facing tools and workflow systems are kept up to date. You will understand and track customer KPIs, manage expectations and satisfaction, and ensure contract compliance and accurate billing. You will also take ownership of onboarding new customers from the implementation team, understand customer experience and loyalty measures (including NPS and references), and act as the customer advocate internally. You will identify opportunities for cross-sell and upsell where appropriate.
Enhancement Delivery
You will facilitate end-to-end management of cross-functional, medium-complexity enhancements in line with product procedures. This includes drafting change requests and Statements of Work for one‑time project enhancements, as well as demonstrating an understanding of revenue recognition and account measurements.
Internal Process
You will demonstrate competency in internal processes and practices, support continuous improvement initiatives, and provide mentorship to team members. You will stay up to date on industry trends and best practices through relevant publications and resources, and support additional duties as required.
DE&I Statement
We are committed to building a diverse team and fostering an inclusive environment where everyone feels empowered to do their best work. As we continue to grow and evolve, we pledge to:
- Provide a safe and welcoming workplace where all individuals feel valued and respected.
- Educate ourselves continuously and celebrate the unique perspectives that make us stronger.
- Ensure that our actions and behaviours align with our core values and commitment to DE&I.
- Regularly assess our progress and seek opportunities for ongoing improvement.
What We Offer
- A collaborative and innovative work environment where your contributions drive our success.
- Opportunities for professional growth and development.
- Flexible working arrangements, including the option to work from home up to three days per week, supporting a strong work‑life balance.
- The opportunity to work with cutting‑edge technology in a rapidly growing industry.
- Competitive compensation, comprehensive benefits, and a culture that values teamwork and innovation.
Account Manager employer: Concirrus
Contact Detail:
Concirrus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your personality! When you get the chance for an interview or a meeting, let your authentic self shine through. Employers want to see how you’ll fit into their team, so don’t hold back on showcasing your passion for the role.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for Account Managers and practice your responses. Think about how your experience in Marine Insurance can add value to the company and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer success and Marine Insurance, and show us how you can drive value for our clients.
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how you articulate your thoughts and present information effectively.
Demonstrate Your Analytical Thinking: In your application, give examples of how you've used analytical skills to solve problems or improve processes. This will help us understand your critical thinking abilities and how they can benefit our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive!
How to prepare for a job interview at Concirrus
✨Know Your Stuff
Make sure you brush up on your knowledge of Marine Insurance and the specific challenges faced by Specialty Insurance customers. Being able to discuss industry trends and how they relate to the Concirrus product will show that you're not just familiar with the role, but genuinely interested in making a difference.
✨Build Rapport
Since this role involves building strong relationships with clients, practice your interpersonal skills. Think about how you can connect with potential interviewers by sharing relevant experiences where you've successfully managed client relationships or resolved issues. A friendly, approachable attitude goes a long way!
✨Showcase Your Communication Skills
Prepare to demonstrate your ability to create clear and engaging presentations. Bring examples of past work, like reports or slides, that highlight your communication style. This will help you illustrate your capability to convey complex information effectively, which is crucial for an Account Manager.
✨Be Ready to Discuss Metrics
Familiarise yourself with key sales metrics and customer success indicators. Be prepared to discuss how you've tracked KPIs in previous roles and how you can apply that knowledge to ensure customer satisfaction and drive adoption of the Concirrus product. Numbers speak volumes!