Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and cared for.
- Company: Join St Ermin’s Hotel, a top-rated place in hospitality with a vibrant culture.
- Benefits: Enjoy a great salary, health benefits, and exclusive discounts at Marriott hotels.
- Other info: Experience a fun workplace that values mental health and career growth.
- Why this job: Make unforgettable memories while delivering exceptional service to our guests.
- Qualifications: Organised, friendly, and ready to provide outstanding customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an organised Night Luggage Porter to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality. When you join us, you will become a vital member of our team. You will not only support us in delivering breath-taking hospitality to our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
As a Night Luggage Porter, you will ensure to follow all standards of procedure to ensure that a high standard of customer service is provided, and our hotel guests' comfort, satisfaction and safety is catered for in a friendly, helpful, efficient, and personalised manner at all times.
What will you be doing?
- To maintain a high-profile presence in the hotel lobby area and be accessible to guests and clients at all times.
- To ensure all guest and customer requests or needs are given priority over any other task and that they are treated in a courteous and helpful manner at all times, in order to present the very best possible first and last impression of the hotel, its staff, services and facilities.
- To ensure that all work areas the lobby and other designated public areas are kept clean and tidy to the required standards.
- To possess accurate and up to date knowledge and information and be able to answer guests’ general tourist enquiries, regarding details about or transport and directions to major tourist attractions, shows, tours and events in and around London and the UK.
- To ensure all clock rounds and kitchen checks are carried out correctly, (twice nightly) and that any problems arising are reported to the Night Managers logbook.
- To ensure all documentation regarding car park charges is always neat and accurate.
- To meet and greet or obtain guest taxis as and when required or requested.
- To ensure all guest or customer complaints, compliments or comments on any important matters are reported to the head Concierge, Duty Manager and or other members of the Hotel Management.
- To carry out any other reasonable request made by a member of the Hotel Management Team and hotel guests to the best of your ability.
Note: This description is not intended to establish a total definition of the job, but an outline of the duties.
You will have to be eligible to work in the UK to be considered for the role.
Night Porter (12 Hours) in London employer: Concierge
Contact Detail:
Concierge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter (12 Hours) in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on St Ermin’s Hotel. Familiarise yourself with their values and what makes them one of the best places in hospitality. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Night Luggage Porter, you'll be the face of the hotel during the night shift. Think about how you can create a welcoming atmosphere for guests and be ready to share examples of how you've gone above and beyond in previous roles.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent the hotel's high standards.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your personality and enthusiasm right from the start!
We think you need these skills to ace Night Porter (12 Hours) in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and energy into your words. Remember, we’re all about creating a vibrant workplace!
Tailor Your Application: Make sure to tailor your application specifically for the Night Porter role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or hospitality experience. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing workplace culture!
How to prepare for a job interview at Concierge
✨Know the Hotel Inside Out
Before your interview, take some time to research St Ermin’s Hotel. Familiarise yourself with its history, values, and what makes it a top choice in hospitality. This will not only impress the interviewers but also help you understand how you can contribute to their fun, love, and energy ethos.
✨Showcase Your Customer Service Skills
As a Night Luggage Porter, customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting your ability to handle requests efficiently and courteously will demonstrate that you’re the right fit for their team.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you respect the opportunity and understand the importance of maintaining a high-profile presence in the hotel lobby.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or specific responsibilities. This shows your genuine interest in the role and helps you gauge if the hotel aligns with your values, especially regarding their commitment to mental health and employee well-being.