At a Glance
- Tasks: Oversee the safe operation of our luxury residence at night and deliver exceptional resident services.
- Company: Join Riverstone Kensington, a vibrant community for over 65s with a luxury hotel feel.
- Benefits: Starting salary of £46,000, performance bonuses, pension scheme, and free meals on duty.
- Other info: Work a flexible 4 on, 4 off shift pattern with excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives while enjoying a rewarding and dynamic work environment.
- Qualifications: Experience in high-quality customer service and strong organisational skills are essential.
The predicted salary is between 30000 - 32450 £ per year.
Night Duty Manager at Riverstone Kensington. £46,000 a year starting salary, plus performance-related bonus. Be a part of something new and exciting; find your place at Riverstone. We are recruiting for a Night Duty Manager team member to join the Riverstone Kensington team.
Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support. The best of what you love about hospitality – varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles. We provide the opportunity to play a meaningful role in shaping our vibrant community from the ground up.
If you are passionate about people and making a tangible difference in the lives of others, this is your chance to join a team that values service excellence, innovation and teamwork. You will be responsible for overseeing the safe, compliant, and secure operation of the residence at night. You will bring your experience from a high-quality customer service background to ensure the highest standards of resident services, delivering great experiences for all residents, guests and visitors.
The successful candidate will be based onsite at our Kensington residence. Our Night Duty Management team operate on a 12-hour shift pattern (11.5 working hours) working a 4 on, 4 off pattern. This working pattern may evolve as we continue to grow and learn from our colleagues, what best supports their needs and wellbeing.
Key Responsibilities of the Night Duty Manager role:- Be the senior contact on duty overnight, ensuring the security of the residence, residents, and team.
- Conduct regular security walk rounds and monitor CCTV to ensure only residents and approved guests are within the residence.
- Deliver exceptional resident services to create amazing experiences for residents, guests, and visitors, ensuring all areas are professionally operated and immaculately presented in line with Riverstone’s standards.
- Ensure adherence to all legal, compliance, and auditing procedures, including fire and life safety systems, handling of emergency situations, health and safety, first aid if required, and safeguarding and regular security checks.
- Act as the first point of contact for resident queries and issues, responding professionally and promptly, and keeping residents informed throughout the resolution process.
- Build and maintain positive relationships with residents, colleagues, partners, suppliers, and contractors, embodying Riverstone’s culture and values in all interactions.
This role will be great for you if you:
- Are comfortable being the senior contact on duty overnight and responding to incidents and emergencies.
- Naturally curious with a passion for delivering excellent service-experiences and meeting needs of customers.
- Experienced in the delivery of high-quality customer service.
- Have an affinity with Riverstone’s profile of residents.
- Strong organisational skills with the ability to manage time and juggle multiple priorities to execute high quality deliverables.
- Excellent attention to detail and an ‘all hands-on deck’ approach to service delivery.
- Computer literate with experience of building management systems.
- Excellent communication, engagement and inter-personal skills and good business writing skills.
A rewarding role: £46,000 a year starting salary, plus performance-related bonus. Some of the other benefits that you will have access to include:
- Enhanced employer pension scheme.
- Life assurance cover.
- Annual private health assessment.
- Season ticket loan scheme.
- Free meals on duty.
- Save with us - access a range of discounts and cashback from hundreds of high street retailers on every day (and special day) items.
About Riverstone: Riverstone’s ambition is to create exceptional London living for people over 65. Riverstone is addressing the needs of a new generation of older Londoners with a best-in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first-class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care.
If you are our future Night Duty Manager, please apply!
Night Duty Manager in London employer: Concierge
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises outstanding service and employee well-being. Located in the heart of London, our Ham Yard Hotel provides unique opportunities for personal and professional growth, alongside competitive benefits such as flexible scheduling, ongoing training, and exclusive discounts. Join us to be part of a celebrated team recognised for excellence in hospitality, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Concierge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Concierge
Don't be shy about reaching out to Concierge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Concierge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Concierge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
