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- Tasks: Manage the concierge desk, assist guests, and ensure outstanding service during the night.
- Company: Join Firmdale Hotels, a luxury boutique hotel group known for exceptional guest experiences.
- Benefits: Earn £14.50 - £15.50 per hour, enjoy a 4-day work week, and access various perks.
- Other info: Enjoy ongoing training, social events, and exclusive discounts while building your hospitality career.
- Why this job: Be part of a vibrant team and create memorable experiences for guests in a dynamic environment.
- Qualifications: Customer-focused mindset, teamwork skills, and attention to detail are essential.
The predicted salary is between 30240 - 32240 £ per year.
Are you ready to take the next step in your hospitality career? Firmdale Hotels, renowned for its luxury boutique accommodations and exceptional guest service, is looking for a dedicated Night Concierge to join our esteemed team at the Haymarket Hotel. At Firmdale Hotels, we pride ourselves on creating a unique and personalised experience for every guest. With a portfolio of award-winning hotels in London and New York, we blend contemporary design with timeless elegance, offering an unparalleled level of comfort and service. Our commitment to excellence and our vibrant, inclusive work culture make Firmdale Hotels an exceptional place to build your career.
As a Night Concierge, you will be a vital part of our team, ensuring seamless operations and outstanding service during the overnight hours.
Responsibilities:- Managing the concierge desk in the absence of the wider team throughout the night.
- Answering incoming calls and addressing guest inquiries promptly and professionally.
- Assisting guests with their luggage and providing support with check-ins and check-outs.
- Responding to and fulfilling guest requests with efficiency and a positive attitude.
- Upholding our high standards of service and presentation to create memorable experiences for our guests.
- A keen willingness to work as part of a collaborative team.
- A customer-focused mind-set with a warm and welcoming demeanour.
- Impeccable presentation and attention to detail.
- Enthusiasm for creating a memorable guest experience.
- Competitive hourly rate of £14.50 - £15.50 inclusive of service charge.
- A rewarding 4-day on, 4-day off work schedule that provides excellent work-life balance.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Night Concierge in London employer: Concierge
Contact Detail:
Concierge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Concierge role.
✨Tip Number 2
Show up in style! When you go for interviews, dress to impress and embody the luxury vibe of Firmdale Hotels. Your presentation matters, so make sure you look sharp and ready to represent the brand.
✨Tip Number 3
Be prepared with examples! Think of specific situations where you've gone above and beyond for guests or handled challenging situations. This will showcase your customer-focused mindset and warm demeanour during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Firmdale Hotels family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Concierge in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your customer service skills and how you create memorable moments for guests. We want to see your enthusiasm!
Tailor Your Application: Make sure to customise your application to reflect the specific role of Night Concierge. Mention relevant skills and experiences that align with the responsibilities listed in the job description. This shows us you’ve done your homework!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to maintain professionalism in your application. Use clear language and avoid slang, but don’t hesitate to let your personality shine through. We’re looking for someone who fits our vibrant culture!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Concierge
✨Know the Company Inside Out
Before your interview, take some time to research Firmdale Hotels. Familiarise yourself with their values, unique offerings, and recent awards. This will not only show your enthusiasm but also help you tailor your answers to align with their commitment to exceptional guest service.
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your warm demeanour and how you handle challenging situations with a positive attitude.
✨Dress to Impress
Impeccable presentation is key in the hospitality industry. Make sure you dress smartly for your interview, reflecting the high standards of Firmdale Hotels. This will demonstrate your understanding of the role and your commitment to maintaining their level of excellence.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical night looks like for a Night Concierge. This shows your genuine interest in the role and helps you assess if it's the right fit for you.