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- Tasks: Lead and inspire the Front of House team to deliver exceptional member experiences.
- Company: Join Third Space, a luxury health club brand redefining fitness in London.
- Benefits: Be part of a dynamic community with opportunities for personal and professional growth.
- Other info: Exciting career prospects with the opening of new clubs and a commitment to excellence.
- Why this job: Make a real impact on member satisfaction in a vibrant, energetic environment.
- Qualifications: Experience in managing teams in luxury settings and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
With the opening of 3 brand-new clubs in 2026, and plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class. Canary Wharf is our most established club: a state-of-the-art facility known for its scale, its energy, and its passionate community. Located in the heart of Canada Square, Third Space Canary Wharf is Europe’s largest luxury health club. It is 100,000 square feet and 3 floors of world class training space with a Medical Centre, Recovery Spa, climbing wall, pool, Yard and Hyrox studio, as well as offering more than 280 classes a week.
Due to promotion internally, we are now looking for a Reception Manager to join the team. You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service. Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training and providing support to the Front of House team.
Key responsibilities for this role will include but not be limited to:
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
About you:
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Member Concierge Manager in London employer: Concierge
Contact Detail:
Concierge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Concierge Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Third Space on LinkedIn. Ask them about their experiences and any tips they might have for landing the Member Concierge Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by immersing yourself in Third Space's culture. Visit one of their clubs, chat with staff, and get a feel for the vibe. This will help you tailor your responses to show how you fit into their community and can enhance member satisfaction.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've trained and developed team members in previous roles. Highlighting your ability to inspire and motivate others will resonate well with Third Space's commitment to excellence.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your enthusiasm for the role can set you apart from other candidates. It shows you're genuinely interested in being part of the Third Space family.
We think you need these skills to ace Member Concierge Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about providing an exceptional member experience and how you can contribute to our vibrant community.
Tailor Your CV: Make sure your CV is tailored to the Member Concierge Manager role. Highlight your experience in luxury environments and any relevant achievements that demonstrate your ability to lead and inspire a team.
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Third Space!
How to prepare for a job interview at Concierge
✨Know the Company Inside Out
Before your interview, dive deep into Third Space's philosophy and values. Understand what makes their health clubs unique and how they strive for excellence. This knowledge will help you connect your experience to their mission and show that you're genuinely interested in being part of their community.
✨Showcase Your Leadership Skills
As a potential Reception Manager, it's crucial to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved member satisfaction. Highlighting these skills will show that you can effectively oversee the Front of House department.
✨Emphasise Member Experience
Third Space is all about exceptional member service, so be ready to discuss how you've handled member interactions in the past. Share specific instances where you went above and beyond to ensure member satisfaction, and explain how you would instil this same commitment in your team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. Inquire about their plans for the new clubs or how they measure member satisfaction. This shows your enthusiasm for the position and helps you gauge if Third Space is the right fit for you.