At a Glance
- Tasks: Greet guests, assist with luggage, and ensure a safe, welcoming environment.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, health plans, discounts, and flexible scheduling.
- Other info: Ongoing training, social events, and opportunities for professional development.
- Why this job: Be the first point of contact, creating memorable experiences for guests.
- Qualifications: SIA Licence required; must be friendly, hardworking, and passionate about hospitality.
The predicted salary is between 33660 - 33660 £ per year.
Firmdale Hotels is a celebrated collection of boutique hotels known for our commitment to exceptional service, unique design, and a vibrant atmosphere. Each of our properties offers a distinctive charm, catering to guests seeking an unforgettable experience. Our Ham Yard Hotel, located in the heart of London, epitomises our values of luxury and personalised service.
We are thrilled to offer an exciting opportunity for a Security Officer (Tuesday to Saturday 4 pm to 12 am) to become a part of our esteemed team at the Ham Yard Hotel. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their stay with your warm and engaging presence. Your role will involve ensuring each guest feels welcomed and valued from the moment they arrive.
Responsibilities:
- Greet all guests with a friendly and approachable demeanour.
- Provide assistance with luggage, directions, and any special requests.
- Monitor the entrance and surrounding area, ensuring guest safety and property security.
- Liaise with the front office and concierge teams to coordinate guest services.
- Maintain the cleanliness and order of the entrance area, creating a pristine first impression.
What you Need:
- SIA Licence required.
- A keen willingness to work collaboratively within a dynamic team.
- Exceptional skills in providing outstanding customer service.
- Friendly, approachable, and hardworking with a genuine passion for hospitality.
- A meticulous approach to maintaining high standards of presentation.
- A positive attitude and eagerness to contribute to the guest experience.
What We Offer:
- Competitive annual salary of £33,660.00 plus service charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Door Person in London employer: Concierge
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises outstanding service and employee well-being. Located in the heart of London, our Ham Yard Hotel provides unique opportunities for personal and professional growth, alongside competitive benefits such as flexible scheduling, ongoing training, and exclusive discounts. Join us to be part of a celebrated team recognised for excellence in hospitality, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Door Person in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Concierge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Concierge
Don't be shy about reaching out to Concierge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Door Person in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Concierge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Concierge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
