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- Tasks: Be the friendly face of our hotel, assisting guests and ensuring a welcoming atmosphere.
- Company: Join St Ermin’s Hotel, a top-rated place in hospitality with a vibrant team culture.
- Benefits: Enjoy a great salary, health care plan, and exclusive discounts at Marriott hotels worldwide.
- Other info: Work for a London living wage employer committed to mental health and employee wellbeing.
- Why this job: Make lasting memories while delivering exceptional service in a fun and energetic environment.
- Qualifications: Organised, friendly, and ready to provide outstanding guest experiences.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an organised Night Luggage Porter to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality. When you join us, you will become a vital member of our team. You will not only support us in delivering breath‑taking hospitality to our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
What will you be doing?
- To maintain a high‑profile presence in the hotel lobby area and be accessible to guests and clients at all times.
- To ensure all guest and customer requests or needs are given priority over any other task and that they are treated in a courteous and helpful manner at all times, in order to present the very best possible first and last impression of the hotel, its staff, services and facilities.
- To ensure that all work areas the lobby and other designated public areas are kept clean and tidy to the required standards.
- To possess accurate and up to date knowledge and information and be able to answer guests’ general tourist enquiries, regarding details about or transport and directions to major tourist attractions, shows, tours and events in and around London and the UK.
- To ensure all clock rounds and kitchen checks are carried out correctly (twice nightly) and that any problems arising are reported to the Night Managers logbook.
- To ensure all documentation regarding car park charges is always neat and accurate.
- To meet and greet or obtain guest taxis as and when required or requested.
- To ensure all guest or customer complaints, compliments or comments on any important matters are reported to the head Concierge, Duty Manager and or other members of the Hotel Management.
- To carry out any other reasonable request made by a member of the Hotel Management Team and hotel guests to the best of your ability.
Note: This description is not intended to establish a total definition of the job, but an outline of the duties. You will have to be eligible to work in the UK to be considered for the role.
Night Porter (12 Hours) in City of Westminster employer: Concierge
Contact Detail:
Concierge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter (12 Hours) in City of Westminster
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on St Ermin’s Hotel. Familiarise yourself with its history, values, and what makes it stand out in hospitality. This will not only impress the interviewers but also help you connect better with the team.
✨Tip Number 2
Show your personality! When you meet the team, let your fun, love, and energy shine through. They’re looking for someone who fits into their vibrant culture, so don’t be afraid to show your enthusiasm for the role and the hospitality industry.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios, like complaints or special requests. Being able to demonstrate your problem-solving skills and customer service mindset will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that match your skills and passion for hospitality.
We think you need these skills to ace Night Porter (12 Hours) in City of Westminster
Some tips for your application 🫡
Show Your Organised Side: As a Night Porter, being organised is key! Make sure your application highlights any experience you have in managing tasks efficiently. We love seeing how you keep things running smoothly!
Bring the Fun, Love & Energy: We’re all about that vibe! When writing your application, let your personality shine through. Share experiences that reflect your enthusiasm for hospitality and how you can contribute to our lively atmosphere.
Be Guest-Centric: Our guests are at the heart of everything we do. In your application, mention times when you’ve gone above and beyond for customers. We want to know how you create memorable experiences!
Apply Through Our Website: Ready to join us? Make sure you apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at Concierge
✨Know the Hotel Inside Out
Before your interview, do some research on St Ermin’s Hotel. Familiarise yourself with its history, values, and what makes it stand out in the hospitality industry. This will not only impress your interviewers but also help you understand how you can contribute to their mission of delivering breath-taking hospitality.
✨Showcase Your People Skills
As a Night Porter, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've gone above and beyond to assist someone. Highlighting your ability to handle requests and complaints with courtesy and professionalism will demonstrate that you're the right fit for their team.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or managing multiple requests at once. Practise your responses to these scenarios, focusing on how you would prioritise tasks while maintaining a positive attitude. This shows your problem-solving skills and readiness for the role.
✨Emphasise Your Organisational Skills
The job requires keeping the lobby and public areas tidy and managing documentation accurately. Be prepared to discuss how you stay organised in busy environments. Share specific strategies or tools you use to keep track of tasks, as this will reassure them of your capability to handle the responsibilities of the position.