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- Tasks: Welcome guests, handle luggage, and ensure a smooth experience at our luxury hotel.
- Company: Join COMO Hotels and Resorts, a family-owned group known for wellness and exceptional service.
- Benefits: Enjoy competitive salary, employee discounts, free meals, and career development opportunities.
- Why this job: Be part of a dynamic team in the heart of Mayfair, making guests feel at home.
- Qualifications: Experience in luxury hotels, excellent communication skills, and a proactive attitude.
- Other info: Flexible shifts, exciting wellness activities, and 28 paid holidays per year.
The predicted salary is between 27518 - 27518 £ per year.
COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
What you will do:
- Greeting and assisting guests on arrival and departure
- Delivering and collecting luggage and assisting with the delivery of guest requests
- Taking and delivering room service orders
- Assisting with guests requests in the front lobby area
- Ordering and delivering newspapers, housekeeping and valet duties
- Ensuring the lobby area is kept clean and up to high standards
Who you are:
- Reservations Agent experience within a luxury hotel background
- Excellent communicator and collaborator
- A high level of organisational skills
- A proactive approach with a self-driven attitude
- A team player
- Flexible with the tasks carried out and the shifts worked as part of a rota that covers 24 hours over 7 days
- Good general knowledge of London in order to assist guests with their bearings
What we will offer you:
- Competitive salary of £27,518 + Service Charge
- Employee rates for all COMO Hotels and Resorts properties worldwide
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
- Employee discounts on Nobu London
- Career development opportunities
- A lucrative bonus for introducing someone to any COMO property
- An exciting calendar of wellness and engagement activities
- Access to free financial advice and Access to an Employee assistance programme; offering support and advice
- Free meals on duty
- Free Uniform & laundry service
- 28 paid holidays per year, increasing with service
- NEST Auto-enrollment Pension
- Company Sick Pay
Luggage Porter in City of Westminster employer: Concierge
Contact Detail:
Concierge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter in City of Westminster
✨Tip Number 1
Get to know COMO Hotels and Resorts inside out! Familiarise yourself with their values and what makes them unique. This way, when you chat with the hiring team, you can show off your passion for their commitment to wellness and exceptional service.
✨Tip Number 2
Practice your communication skills! As a Luggage Porter, you'll be the face of the hotel for guests. Role-play common scenarios with friends or family to boost your confidence in greeting and assisting guests.
✨Tip Number 3
Show off your organisational skills! Think about how you can demonstrate your ability to juggle multiple tasks, like delivering luggage while keeping the lobby tidy. Share examples from past experiences that highlight your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the COMO family and ready to dive into the exciting opportunities we offer.
We think you need these skills to ace Luggage Porter in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Luggage Porter role. Highlight your relevant experience and skills that match what we’re looking for. It shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured content that’s easy to read. Avoid fluff and focus on what makes you a great fit for our team at COMO Metropolitan London.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re considered for all the amazing opportunities we have at COMO Hotels and Resorts.
How to prepare for a job interview at Concierge
✨Know Your Stuff About COMO
Before the interview, do a bit of homework on COMO Hotels and Resorts. Familiarise yourself with their values, especially their commitment to wellness and exceptional service. This will show that you’re genuinely interested in the company and can align with their ethos.
✨Show Off Your Communication Skills
As a Luggage Porter, you'll be interacting with guests constantly. Practice clear and friendly communication. Think about examples from your past experiences where you’ve successfully assisted guests or resolved issues, as this will highlight your excellent communication skills.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks efficiently. Prepare to share specific instances where you took the initiative to solve a problem or improve a guest's experience, showcasing your proactive attitude.
✨Brush Up on London Knowledge
Since you'll be assisting guests with their bearings, having a good general knowledge of London is key. Before the interview, review popular attractions, transport options, and local tips. This will not only impress your interviewers but also prepare you for the role.
