Concierge in City of Westminster

City of Westminster Full-Time No home office possible

COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

What you will do:

Take ownership of guest requests and follow them through to successful completion
Provide a friendly, efficient, and courteous service upon arrival and departure to ensure our guests first and last impressions of the hotel are memorable
Coordinate and manage requests from hotel guests in relation to business services, luggage storage, and rooming
Work closely with the Reception team making sure the Check in Check out process is smooth and efficient
To assist the Head Concierge with day to day tasks and cover the front door when required

Who you are:

You will have previous experience in a 4/5-star hotel
Proactive in approach with a self-driven attitude
You will have excellent social interaction and communication skills
Excellent spoken and written English
You are knowledgeable of London in order to assist guests with their bearings and meeting their requirements
A working knowledge of Opera would be advantageous, although not essential
You hold a full, clean driving license (as you may be asked to assist with the parking of guests cars)

What we will offer you:

Competitive salary of £30,954 + Expected average annual service charge of £2,000
Employee rates for all COMO Hotels and Resorts properties worldwide
3 complimentary nights stay in any COMO Hotel or Resort Worldwide
Employee discounts on Nobu London
Career development opportunities
A lucrative bonus for introducing someone to any COMO property
An exciting calendar of wellness and engagement activities
Access to free financial advice and
Access to an Employee assistance programme; offering support and advice
Free meals on duty
Free Uniform & laundry service
28 paid holidays per year, increasing with service
NEST Auto-enrollment Pension
Company Sick Pay