At a Glance
- Tasks: Welcome guests with a smile and ensure their experience is unforgettable.
- Company: Join a top-rated hotel known for its vibrant culture and commitment to staff growth.
- Benefits: Earn up to £28,460.86, enjoy discounts, free meals, and health support.
- Other info: Work in a prestigious environment with opportunities for career development.
- Why this job: Be part of a dynamic team that values your unique strengths and fosters community.
- Qualifications: A friendly attitude and passion for providing excellent service.
The predicted salary is between 26436 - 28460 £ per year.
Enrich the Journeys of our People and our Guests as our Doorperson. The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Doorperson are:
- Annual earnings up to £28,460.86 (£26,436.80 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Doorperson to join our Concierge Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Doorperson, your main duties and expectations for the role will include:
- Greet arriving guests in a friendly and courteous manner, using their name if known, welcome them to the hotel; open car/taxi and hotel doors, and assist guests departing with cars.
- Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.
- Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest.
- Perform tasks as delegated by the Concierge on duty to provide maximum guest service; demonstrate a high standard of personalised, friendly and professional service at all times.
- Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.
- Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Doorperson role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Doorperson employer: Concierge - The Landmark London
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy a range of benefits including competitive earnings, extensive discounts, and opportunities for personal development through world-class training programmes. Join us as a Doorperson and be part of a community that values diversity, recognition, and memorable guest experiences.
Contact Details:
Concierge - The Landmark London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Doorperson
✨Tip Number 1
First things first, get to know the hotel! Familiarise yourself with The Landmark London and its unique offerings. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm about their services and values.
✨Tip Number 2
Practice your greeting skills! As a Doorperson, you'll be the first face guests see. Role-play with a friend or in front of a mirror to nail that warm, friendly welcome. Remember, it’s all about making a memorable first impression!
✨Tip Number 3
Show off your personality! The job is all about energy and passion, so let your unique traits shine through during the interview. Share stories that highlight your customer service skills and how you’ve made others feel special in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Doorperson
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can bring positive energy to our team.
Tailor Your Application:Make sure to tailor your application to the Doorperson role. Highlight any relevant experience you have in customer service or hospitality, and mention specific skills that align with what we’re looking for, like being friendly and attentive.
Be Professional Yet Approachable:While we love a casual vibe, remember to keep it professional. Use clear language and check for any typos or errors. A well-written application shows us you care about the details, just like we do when serving our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at The Landmark London!
How to prepare for a job interview at Concierge - The Landmark London
✨Know the Hotel Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Doorperson, you'll be the first point of contact for guests. During the interview, highlight your experience in customer service and how you handle different situations. Share specific examples where you've gone above and beyond to make someone's day better.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of presenting yourself well in a hospitality environment.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and serious about joining their team.
