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- Tasks: Greet guests with a smile, assist with bags, and create a welcoming atmosphere.
- Company: The Ned is a vibrant collection of hotels, clubs, and restaurants in the heart of London.
- Benefits: Enjoy competitive pay, free meals, exclusive discounts, and wellness perks.
- Why this job: Join a dynamic team where your hospitality skills shine and every day is an exciting experience.
- Qualifications: A warm personality, passion for service, and ability to handle high-pressure situations.
- Other info: Flexible shifts, social events, and a commitment to diversity and inclusion.
The predicted salary is between 25000 - 35000 £ per year.
As doorperson you will be the very first smiling face that our guests see as they approach The Ned. You are there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience, whether they are a hotel guest, attending an event, dining in one of our 10 restaurants, or anything in between.
As part of the concierge team you will:
- Welcome arriving guests to our gorgeous grade I listed building.
- With a particular focus on arriving hotel guests, you will welcome them, help them with their bags, chaperoning and introducing them to our Front Office team ready to be checked in.
- Help departing guests with their bags, escorting them to their car or helping them flag a taxi as needed.
- Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for.
Shifts vary between an 0700 start and midnight.
What can The Ned give you?
- Estimated yearly pay of £29,744 - £14.30 per hour including service.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- As the smiling face that greets every member and guest to our venue, you’ll have a bright personality and genuine warmth, with a passion for outstanding hospitality.
- First impressions and rapport building are what this role is all about, so you’ll be the kind of person everyone feels better after even a brief interaction with.
- This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Doorperson.
Doorperson employer: Concierge, London
Contact Detail:
Concierge, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorperson
✨Tip Number 1
Familiarise yourself with The Ned's unique offerings and atmosphere. Understanding the various restaurants, events, and services will help you engage with guests more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your welcoming skills! Role-play greeting guests with a friend or family member to refine your approach. Focus on maintaining a warm smile and a calm demeanour, as these are key traits for a successful Doorperson.
✨Tip Number 3
Network with current or former employees of The Ned if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations. Think of examples from past experiences where you successfully defused tension or created a positive atmosphere, as this will demonstrate your suitability for the role.
We think you need these skills to ace Doorperson
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Doorperson position. Highlight your relevant experience in hospitality and customer service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of The Ned that attract you, such as their commitment to diversity and outstanding hospitality.
Showcase Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer-facing positions. Use examples that demonstrate your ability to create a welcoming environment and handle high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Concierge, London
✨Show Your Warmth
As a doorperson, your personality is key. Make sure to convey genuine warmth and friendliness during the interview. Practice your smile and ensure your body language is open and inviting.
✨Demonstrate Rapport-Building Skills
Prepare examples of how you've successfully built rapport with guests or customers in previous roles. Highlight your ability to remember names and preferences, as this is crucial for creating a welcoming atmosphere.
✨Stay Calm Under Pressure
The role can be high-pressure, so be ready to discuss how you handle stressful situations. Share specific instances where you defused tension or turned a negative experience into a positive one.
✨Research The Ned
Familiarise yourself with The Ned's values, services, and unique offerings. Showing that you understand the company’s commitment to hospitality and diversity will demonstrate your genuine interest in the role.
