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- Tasks: Handle claims, liaise with clients and brokers, and manage vehicle hire enquiries.
- Company: Expanding company in Southport offering superb training and growth opportunities.
- Benefits: Salary between £25,000-£30,000, 20 days holiday plus bank holidays, excellent pension scheme.
- Why this job: Join a supportive team and develop your career in a dynamic environment.
- Qualifications: 5 GCSEs Grade A-C, excellent communication skills, and customer service experience.
- Other info: Full training provided, with excellent career prospects and staff events.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a career with an excellent company that offers superb training and growth? This expanding company is looking for a Claims Handler to join their office in Southport, offering great benefits that include 20 days holiday plus bank holidays, an excellent pension scheme and excellent working conditions.
About the role:
- This is a permanent position for a full-time role and full training will be provided, aiding continual development over time.
- Working as a Claims Handler you will be:
- Liaising with insurance brokers, clients, other departments and external suppliers
- Taking calls from clients and brokers on behalf of policy holders
- Dealing with replacement vehicle hire enquiries following a non-fault motor accident
- Investigating liability and allegations to determine fault
- Taking all details of the incident over the telephone
- Requesting vehicle repair authority/payments and liaising with clients regarding vehicle total loss
- Arranging hire vehicles to suit the client's needs
- Liaising with respective parties in relation to hire settlement
Skills and Experience required:
- Dealing with motor claims and/or vehicle hire
- Office-based admin or customer service role
- Excellent phone manner
- Minimum of 5 GCSEs Grade A-C (or equivalent) including English and Maths
- Skills in Word and Excel are essential
- Confident with excellent communication skills
- Quick learner keen to develop a career
- Looking for a role with excellent career prospects and training
- Proclaim case management skills preferred, not essential
- Candidate needs to possess good business acumen
- Self-motivated and ability to organise and prioritise tasks & workloads
- The ideal candidate will possess experience in the full hire and repair process and GTA protocols
About the Benefits:
- A salary of £25,000 to £30,000 depending on experience
- Excellent prospects
- Staff functions and events
We aim to respond to all successful applications within 7 days. If you haven't been contacted within 7 days your application has been unsuccessful and your details will not be held. We apologise that we are unable to contact everyone in person and thank you for your interest.
Job Types: Full-time, Permanent
Salary: £25,000.00 - £30,000.00 per year
Schedule: 9 am-5:30 pm shift, Day shift, Monday to Friday
Supplemental pay types: Performance bonus
Concierge Claims Handler employer: Concierge Claims Management
Contact Detail:
Concierge Claims Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Claims Handler
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or use mock calls to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace Concierge Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight any relevant experience in motor claims or customer service, and don’t forget to mention your GCSEs and skills in Word and Excel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves liaising with clients and brokers, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your phone manner!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to us directly. We can’t wait to hear from you!
How to prepare for a job interview at Concierge Claims Management
✨Know Your Stuff
Make sure you understand the role of a Concierge Claims Handler inside out. Familiarise yourself with the claims process, especially around vehicle hire and repair. Brush up on relevant terminology and any specific protocols mentioned in the job description.
✨Practice Your Phone Skills
Since you'll be taking calls from clients and brokers, practice your phone manner. Role-play common scenarios with a friend or family member to build confidence. Remember, clear communication is key, so focus on being friendly yet professional.
✨Show Off Your Organisational Skills
The job requires good business acumen and the ability to prioritise tasks. Prepare examples from your past experiences where you've successfully managed multiple responsibilities. This will demonstrate your capability to handle the workload effectively.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.