Project Director, EMEA in London

WHO WE ARE

The world's finest art, automobiles, and antiques are sold at auction — so too is luxury real estate. Enter the smart way to buy and sell luxury properties. Our expert team curates the world's finest properties, matches them with the most capable property connoisseurs from across the globe, and facilitates easy, market-driven transactions. Since 2008, we have closed $5B in luxury properties, with the typical sale ranging between $2.5M and $30M — and are dominating the $10M-plus industry. Our business has spanned the globe, including 36 countries, and we host a database of over 950,000 global contacts. In November 2021, we were acquired by Sotheby's, the world's premier destination for fine art and luxury goods, and Anywhere (Formerly Realogy Holdings Corp.), the largest full-service residential real estate services company in the United States. Today, we continue to partner with all real estate companies and, through these additional resources and reach, service all brands and clientele better than ever before.

At Concierge Auctions, it's not only about "what" we do, but also "who" we are. We believe in innovation — in staying ahead of the curve — with modern design and creative messaging. We are committed, we have high standards and we work very hard. We get things done quickly, and we produce quality work. We are a results driven organization and we truly feel that we've built a team of MVPs. Want in?

THE POSITION

As Project Director, EMEA, you will work closely with the sales team and the client to understand and execute to the clients' unique goals and:

• Provide leadership, tactical support and guidance to ensure projects are managed with accuracy and follow through;
• Serve as key client contact for projects and initiatives to ensure a successful auction.

The Project Director, EMEA will serve as an internal advocate for the client and will play a pivotal role in driving customer success, loyalty, and repeat business.

You will achieve and maintain an expert level of understanding of the Concierge Auctions auction process including our various marketing platforms, contracts, technology, preferred agent program, pricing, and closings. As a subject matter expert, you will analyze and determine the needs of our clients and internal stakeholders in order to recommend and lead auction strategies that are executed by a cross-functional team. You must be able to effectively document, organize, and communicate client needs and expectations to facilitate the team's ability to successfully formulate and execute detailed project plans. As the Project Director, you will build and maintain strong client relationships by proactively communicating with clients to maintain transparency around the auction process and manage expectations for the sale.

You, as a Project Director, will be the backbone of each cross-functional project team and feel the heartbeat of every project. You understand how every one of those projects relates back to the larger goals of the brand. You are the champion of "flawless execution" and serve as the ambassador to lead the auction process from launch call to close. The ideal team member is someone who is eternally optimistic, an exceptional communicator, organizational expert and an advocate for cross-departmental integration.

RESPONSIBILITIES

• Coordinate stakeholders to support account business objectives through the development and execution of functional success plans.
• Help the client gain maximum value through all stages of the customer life cycle, from agreement signing to launch to close.
• Lead efforts to modify existing processes or tools to improve client engagements across the organization.
• Provide oversight in driving issues to resolution when business is at risk.
• Coordinate and manage multiple projects simultaneously.
• Evaluate and monitor the quality and performance of all projects.
• Establish and maintain strategic relationships with key customer stakeholders.
• Deliver internal auction success reviews to provide valuable insights back to the business.
• Recommend auction success strategies based on client feedback.
• Develop and manage project timelines and task lists.
• Develop and maintain strong relationships with clients.
• Manage projects in an efficient, timely, and cost-effective manner.
• Prioritise tasks by urgency that are aligned with the clients evolving priorities.
• Set goals and achieve them by a stated date/time.
• Take an analytical approach to problem solving.
• Develop quick and creative solutions for project issues.
• Complete all job tasks accurately and on-time.
• Adhere to established processes and procedures to ensure timely and accurate delivery of Client's services.
• Keep management informed regularly of events/issues that could impact client relationship.
• Understand and manage the execution of tasks while setting proper expectations that are aligned with company metrics to achieve Client's sales goals.
• Think strategically and tactically to meet Client's needs, to improve current services or to deliver new services.

REQUIREMENTS

• Bachelor's degree from an accredited institution.
• Demonstrated experience working directly with external customers, internal stakeholders, and senior leaders.
• Preferred minimum five years of experience in account management and/or sales roles.
• Preferred knowledge of real estate industry.
• Superior communication and presentation skills.
• Must be quality conscious, detail-oriented, organized and self-motivated.
• Ability to anticipate problems and resolve effectively.
• Ability to excel in high-stress, fast-paced environments.
• Strong listening and interpersonal skills.
• Strategic thinker.
• Management and team-building skills.
• Must be highly organized and detail oriented in a production intensive environment.
• Proficient in MS Office Suite or Mac equivalent and Google Suite.

KEY SUCCESS TRAITS & PERFORMANCE FACTORS

• Cross-functional leadership and ability to collaborate across all business units.
• Strong business and sales acumen combined with knowledge of real estate auctions.
• Professional communicator with the ability to demonstrate empathy when helping clients overcome areas of dissatisfaction.
• Ability to quickly understand the client life cycle from launch through close and common risks throughout.
• Ability to learn and work independently and collaborate with minimal direction.
• Solid interpersonal skills to interact with team members and external customers.
• Planning, organisation & time management.
• Solution driven - strong analytical skills to identify, analyse and solve problems.
• Ability to prioritise, multitask and quickly switch context.
• Possess strong work ethic and drive to succeed.

MUST BE PASSIONATE ABOUT

• Concierge Auctions' Core Values (Cutting Edge, Composed, Committed, Agent Friendly, Radically Transparent and Making History) — both by your exhibiting these behaviours and being a champion to reinforce our Values in the hiring and performance management process.
• Meeting deadlines and exceeding expectations.
• Managing details and follow-up.
• Working with a team for a common goal.
• Constant learning about the real estate industry and marketing trends.

BENEFITS

• Frequent interaction with the company principals.
• Competitive pay and company conversion & revenue-based bonus program.
• Wellness Initiatives.
• Employment development opportunities.
• Open PTO plan.
• Collaborative and energetic work environment with other motivated, career-driven professionals.
• Work-from-anywhere (location open to applicants residing within EMEA).