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- Tasks: Build strong customer relationships and ensure they maximise value from our SaaS platforms.
- Company: Join Bellrock Technologies, a leader in property asset management with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work environment.
- Why this job: Make a real impact by helping customers succeed and thrive with innovative tech solutions.
- Qualifications: 3+ years in a customer-facing role and strong communication skills required.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Success Manager role at Concerto - property asset management system with CAFM Liverpool (hybrid working). As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers—ensuring they realise maximum value from our SaaS platforms. You’ll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You’ll work closely with cross‑functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You’ll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices.
Key Responsibilities
- Customer Relationship Management: Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment.
- Product Expertise & Enablement: Become a subject matter expert in Bellrock Technologies’ product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery.
- Customer Community & Engagement: Support the launch and growth of the Customer Community platform. Encourage customer participation, share insights, and help build a vibrant peer‑to‑peer support environment. Deliver best practice workshops and product health checks to drive adoption and value.
- Communication & Advocacy: Contribute to customer communications including release notes, webinars, and community updates. Capture and share customer feedback to inform product development and service improvements. Advocate for customer needs internally and help prioritise enhancements that drive impact.
- Retention & Growth: Monitor customer health and proactively address risks to satisfaction or renewal. Help reduce churn and increase customer lifetime value.
Skills & Experience
- 3+ years in a SaaS customer‑facing role (Customer Success, Account Management, or similar).
- Strong relationship‑building and communication skills.
- Experience using CRM tools (preferably HubSpot) and customer success platforms.
- Ability to analyse customer data and translate insights into action.
- Familiarity with IWMS or CAFM platforms is a plus.
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
- Customer obsessed and outcome driven.
- Confident communicator and active listener.
- Organised and able to manage multiple priorities.
- Curious, proactive, and eager to learn.
- Collaborative team player who thrives in a fast‑paced environment.
What can we offer you?
- 25 days annual leave plus bank holidays + 1 additional day as a thank you.
- Salary exchange pension scheme.
- Life cover.
- Paid sick leave.
- Health Assured employee assistance and wellness programme.
- Enhanced maternity, paternity and adoption leave.
- Salary sacrifice schemes: Cycle to work.
- Holiday purchase scheme of additional 5 days per year.
- Offer and discount scheme designed to save money on everyday shopping and essentials.
- Healthcare Cashplan.
- MotorSave Scheme.
- Refer a friend.
- Liftshare.
- Virtual GP.
Why Bellrock? Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be. We would like to attract talent from all corners of the world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Software Development
Apply today.
Customer Success Manager in Liverpool employer: Concerto - property asset management system with CAFM
Contact Detail:
Concerto - property asset management system with CAFM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bellrock Technologies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Bellrock’s products like Concerto and Mobiess. Show them you’re not just a candidate, but someone who’s genuinely excited about their tech and how it helps customers.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and driven customer success in past roles. This will help you stand out as a candidate who can deliver real value.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive—just what they’re looking for!
We think you need these skills to ace Customer Success Manager in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and customer relationship management, and show us how you can help our customers get the most out of our platforms.
Showcase Your Communication Skills: As a Customer Success Manager, strong communication is key. Use your application to demonstrate your ability to build relationships and convey complex information clearly. We want to see how you can engage with customers effectively!
Highlight Relevant Experience: Don’t forget to mention any experience you have with CRM tools or customer success platforms. If you've worked with IWMS or CAFM systems before, let us know! This will help us see how you can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to hear from you!
How to prepare for a job interview at Concerto - property asset management system with CAFM
✨Know Your Products Inside Out
As a Customer Success Manager, you'll need to be a whiz at Bellrock Technologies' product suite. Dive deep into Concerto, Mobiess, and Wiggledesk before your interview. Familiarise yourself with their features and benefits so you can confidently discuss how they can help customers achieve their goals.
✨Showcase Your Relationship-Building Skills
This role is all about nurturing customer relationships. Prepare examples of how you've successfully built rapport with clients in the past. Think about specific situations where you turned a challenging relationship into a success story—this will demonstrate your ability to connect and engage.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific customer situations. Practice responses to scenarios like managing a dissatisfied customer or conducting a quarterly business review. This will show your problem-solving skills and your proactive approach to customer success.
✨Highlight Your Data Analysis Skills
Being able to analyse customer data is crucial for this role. Be ready to discuss how you've used data to drive decisions in previous positions. Bring examples of how you've translated insights into actionable strategies that improved customer satisfaction or retention.