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- Tasks: Lead a team to deliver top-notch SaaS implementation and onboarding services.
- Company: Join Concerto, a leading property asset management system innovating in the CAFM space.
- Benefits: Enjoy 25 days annual leave, health perks, and flexible working options.
- Why this job: Shape customer experiences and drive operational excellence in a dynamic environment.
- Qualifications: 10+ years in Professional Services with leadership experience; project management certification preferred.
- Other info: We value diverse talent and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
We are now seeking a dynamic and strategic Head of Professional Services to lead our implementation and onboarding teams, ensuring exceptional customer experiences and successful product adoption. As the Head of Professional Services, you will lead a team of implementation consultants and project managers responsible for delivering high-quality SaaS configuration and onboarding services. You will play a critical role in shaping the customer journey, driving operational excellence, and ensuring financial performance.
Key Responsibilities
- Leadership & Team Management: Lead, mentor, and scale a high-performing team of consultants and project managers. Foster a culture of accountability, collaboration, and continuous improvement. Develop and implement training programs to enhance team capabilities.
- Customer Delivery & Success: Oversee the end-to-end delivery of SaaS implementation projects, ensuring timely and successful onboarding. Personally manage and deliver select customer projects as needed. Drive customer satisfaction and time-to-value through structured methodologies and best practices. Act as an executive sponsor for key accounts, building strong stakeholder relationships.
- Project & Financial Management: Own the Professional Services P&L, including forecasting, budgeting, and reporting. Ensure accurate project scoping, resource allocation, and margin optimization. Implement tools and processes for tracking KPIs such as utilisation, project profitability, and customer satisfaction.
- Strategic Planning & Innovation: Collaborate with Sales, Product, and Customer Success to align services with business goals. Define and evolve service offerings, pricing models, and delivery frameworks. Identify opportunities for automation, scalability, and operational efficiency.
Skills & Experience
- Proven experience (10+ years) in Professional Services, SaaS implementation, or consulting, with at least 5 years in a leadership role.
- Project Management certification (e.g., PMP, PRINCE2, Agile).
- Strong financial acumen with experience in forecasting, reporting, and P&L ownership.
- Demonstrated success in customer stakeholder management and executive engagement.
- Deep understanding of SaaS delivery models, customer onboarding, and change management.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to thrive in a fast-paced, high-growth environment.
- Strategic thinker with a hands-on approach to problem-solving.
- Data-driven mindset with a focus on continuous improvement.
Desirable Attributes
- Experience with service delivery in the CAFM, facilities, or estates space.
- Familiarity with PSA and PM platforms such as Rocketlane, Kantata.
What can we offer you?
- 25 days annual leave plus bank holidays + 1 additional day as a thank you.
- Salary exchange pension scheme.
- Life cover.
- Paid sick leave.
- Health Assured employee assistance and wellness program.
- Enhanced maternity, paternity and adoption leave.
- Salary sacrifice schemes: Cycle to work.
- Holiday purchase scheme of additional 5 days per year.
- Offers and discount scheme designed to save money on everyday shopping and essentials.
- Healthcare Cashplan.
- MotorSave Scheme.
- Refer a friend.
- Liftshare.
- Virtual GP.
Why Bellrock?
Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.
We would like to attract talent from all corners of the world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role.
Apply today.
Contact Detail:
Concerto - property asset management system with CAFM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services
✨Tip Number 1
Network with professionals in the SaaS and property asset management sectors. Attend industry events or webinars to connect with potential colleagues or leaders at Concerto. Building these relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in SaaS implementation and customer onboarding. Being knowledgeable about current best practices will not only help you in interviews but also demonstrate your commitment to continuous improvement, which is crucial for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and managed projects successfully in the past. Highlight your experience with financial management and P&L ownership, as these are key responsibilities for the Head of Professional Services position.
✨Tip Number 4
Research Concerto's service offerings and understand their customer base. Tailoring your conversation to show how your skills align with their needs will make you a more compelling candidate during interviews.
We think you need these skills to ace Head of Professional Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Professional Services and SaaS implementation. Emphasise leadership roles and any specific achievements that demonstrate your ability to manage teams and deliver successful projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your skills align with the key responsibilities outlined in the job description, particularly in customer delivery and financial management.
Showcase Relevant Skills: Highlight your project management certifications and any experience with CAFM or similar systems. Mention your strategic thinking abilities and how you've driven operational excellence in previous roles.
Prepare for Potential Questions: Anticipate questions related to team management, customer success strategies, and financial oversight. Be ready to provide examples of how you've successfully led projects and improved customer satisfaction in the past.
How to prepare for a job interview at Concerto - property asset management system with CAFM
✨Showcase Your Leadership Skills
As a candidate for the Head of Professional Services, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams, mentored individuals, and fostered a culture of collaboration and accountability in previous roles.
✨Understand SaaS Implementation
Make sure you have a solid grasp of SaaS implementation processes. Be ready to discuss specific methodologies you've used in past projects, how you ensured customer satisfaction, and how you managed timelines and resources effectively.
✨Prepare for Financial Discussions
Since you'll be responsible for the Professional Services P&L, brush up on your financial acumen. Be prepared to discuss your experience with budgeting, forecasting, and margin optimisation, as well as how you've tracked KPIs in previous roles.
✨Demonstrate Strategic Thinking
The role requires a strategic mindset, so come prepared with ideas on how to align services with business goals. Think about how you can innovate service offerings and improve operational efficiency, and be ready to share these insights during the interview.