IT Support Technician - First Line Onsite in Hitchin

Requirements

• We require a relevant Level 3 industry-specific qualification.
• We require demonstrable working knowledge of In Tune.
• We require demonstrable experience with Windows Server, Microsoft 365/Office 365, Google Workspace, Windows operating systems, Android, and i OS.
• We require at least two years of experience in a First Line IT support role.
• We require strong analytical and problem-solving skills to diagnose and resolve technical issues.
• We require proficiency in computer hardware setup, configuration, and troubleshooting.
• We require knowledge of network protocols, VPNs, LANs, DNS, and firewalls.
• We require excellent communication skills and the ability to support users professionally and in line with our values.
• We require resilience, compassion, flexibility, and the ability to work independently and collaboratively.
• We require a methodical and well‑organised approach.
• We require a full UK driving licence with no more than 3 penalty points.
• We require access to your own suitable vehicle for work purposes.
• We require the right to work in the UK.
• We require you to be within a one‑hour commute of SG4 and willing to travel to site daily.
• We require experience working on‑site in an IT support environment.
• We would love experience working in education.
• We would love experience working for an MSP.
• We would love familiarity with a structured, fast‑paced, and professional working environment.

Responsibilities

• We provide onsite first‑line IT support across school sites within approximately one hour of SG4.
• We troubleshoot hardware, software, and network‑related issues.
• We install, configure, and maintain computer systems and peripherals.
• We set up and manage user accounts and access permissions.
• We monitor and analyse network performance, including VPN, LAN, DNS, and firewall environments.
• We collaborate with team members to resolve IT issues and implement solutions.
• We document and track support tickets using Freshdesk.
• We assist with software installations and updates.
• We carry out regular system maintenance, including backups and updates.
• We attend schools according to a daily schedule and provide hands‑on IT support and advice to our customers.
• We support a wide range of hardware, including PCs, laptops, tablets, Wi‑Fi, servers, backup systems, projectors, and interactive displays.
• We support cloud and server‑based software platforms, including Azure, Microsoft 365, Google Workspace, school MIS systems, Windows Server, Hyper‑V, and VMware.
• We provide face‑to‑face support on cyber security, data protection, and accessibility issues.

Technologies

• Android
• Azure
• Cloud
• Firewall
• Hardware
• Hyper‑V
• Support
• LAN
• Microsoft 365
• Network
• Office 365
• Security
• VPN
• VMware
• Windows
• i OS

More

We are Concero UK, a forward‑thinking and rapidly growing Managed Service Provider headquartered in Wolverhampton, and this role is based in schools near SG4 with daily on‑site travel required.

We are passionate about delivering outstanding customer service, embracing innovation, and creating a workplace where ideas are valued and positive change is encouraged.

We offer a competitive salary with yearly review and structured pay scales, 23 days annual leave plus bank holidays, additional sick pay, a Health Cash Plan, contributory pension, 24/7 Employee Assistance Programme, training and career progression, wellbeing and lifestyle discounts, a provided uniform, a Microsoft Surface Laptop, and a Cycle to Work scheme.

We also offer additional benefits including company events, enhanced maternity and paternity leave, on‑site parking, and a salary sacrifice electric vehicle scheme.

We are an equal opportunities employer, we support veterans, and we are committed to safeguarding children through strict safer recruitment checks and ongoing mandatory training.

#J-18808-Ljbffr