Pop-up Shop Lead

About the role: To manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience. As this is a newly established pop-up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation. This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop-up model to inform future retail development. The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern's mission and raises awareness of its work and campaigns.

About You:

• ESSENTIAL Experience
• Experience working in a retail or customer facing environment.
• Experience supporting the setup, development or growth of a retail, community or social enterprise initiative.
• Experience organising priorities and working effectively within a fast-paced operational environment.
• Experience supervising or coordinating people within a retail, hospitality, charity or customer-focused environment.
• Experience supporting the day to day running of a shop, store or customer focused operation.
• Experience contributing to sales performance, income generation or achievement of target.
• Demonstrated ability to take initiative and work independently within a busy operational environment.
• Applications are welcomed from candidates with experience in retail, hospitality, community projects, social enterprise or other customer focused environments who can demonstrate transferable skills and motivation to succeed in charity retail.
• Knowledge and Skills
• Strong interpersonal and communication skills with the ability to engage confidently with colleagues, volunteers, donors and customers.
• Organised and proactive approach with the ability to manage competing priorities.
• Commercial awareness and an understanding of how good retail practice drives income.
• Ability to work in a practical, hands on retail environment while contributing ideas to grow and develop the shop.
• Basic numeracy and literacy skills suitable for retail administration, cash handling and reporting.
• Confidence using IT systems including email and Microsoft Office applications. Training will be provided where required.
• Awareness of social media or willingness to use digital channels to support shop promotion and volunteer engagement.
• Ability to build positive relationships and engage effectively with local communities and stakeholders.
• Working Pattern
• Flexible approach to working hours, including weekends and Bank Holidays.
• DESIRABLE
• Where a high volume of applications is received, preference may be given to candidates who can demonstrate:
• Experience managing or supervising within charity retail or commercial retail.
• Experience opening, developing or growing a retail or community initiative.
• Experience recruiting, managing or supporting volunteers.

Benefits:

• 25 days annual leave, pro-rated for part-time employees.
• Annual leave purchase scheme.
• Enhanced maternity leave pay and shared parental leave.
• Stakeholder pension.
• Season ticket loan.
• Cycle scheme.
• Life assurance.
• Access to Employee Assistance Programme (EAP).

Job Location: Derry 2a Castle Street, Derry, BT48 6HQ

Equality, Diversity, and Inclusion: Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

HOW TO APPLY: To apply for this post, please complete the application by 29th May 2026. To give yourself the best chance of being shortlisted, please explain under each question how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements. Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements. Candidates must be legally entitled to work in the UK at the time of application.

Conditions of Appointment: Pay band: GB3 Annual Salary: £25,907 - £28,786 (4 days pro rata at £20,725.6 - £23,028.8). New employees will normally start at the beginning of the pay band, with scope for progression over time. The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form. It is the nature of this post that weekend working hours may be part of the normal working week. This appointment is conditional upon the satisfactory completion of a three-month probationary period. Deadline: 29th May 2026. Please note that Concern reserves the right to close this vacancy early and to interview candidates on a rolling basis due to the urgency of filling this role. Applicants are therefore encouraged to submit their application as soon as possible to avoid missing out. All candidates who are short-listed for an interview will be notified via email. Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.