At a Glance
- Tasks: Lead the new pop-up shop, manage volunteers, and maximise income generation.
- Company: Join Concern Worldwide, a humanitarian organisation making a real difference.
- Benefits: Enjoy 25 days annual leave, enhanced maternity pay, and a cycle scheme.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be part of an exciting community-focused initiative that supports global change.
- Qualifications: Experience in retail or customer service and strong leadership skills required.
The predicted salary is between 25907 - 28786 € per year.
Concern Worldwide (NI) is looking to recruit a Pop-up Shop Lead to join the Retail team in Derry on a part time, 12-month fixed term contract.
Job Location: 2a Castle Street, Derry, BT48 6HQ
Annual Salary: £25,907 - £28,786 (4 days pro rata at £20,725.6 - £23,028.8).
About us: We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the worlds poorest countries, helping people to achieve major and long-lasting improvements in their lives.
Benefits:
- 25 days annual leave, pro-rated for part-time employees.
- Annual leave purchase scheme.
- Enhanced maternity leave pay and shared parental leave.
- Stakeholder pension.
- Season ticket loan.
- Cycle scheme.
- Life assurance.
- Access to Employee Assistance Programme (EAP).
Concern Worldwide operates a growing retail network of seven shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road. While relatively small in scale, our retail operation is ambitious, dynamic and entering an exciting period of development. Over recent years we have strengthened performance, modernised operations and built resilient shop teams supported by dedicated volunteers and staff. With further shop openings planned and new retail models being explored, including pop up and diversified formats, this is a pivotal moment for retail growth in Northern Ireland. We are expanding not simply in size but in ambition, testing innovative approaches to charity retail while strengthening our presence within local communities. Joining Concern Retail at this stage offers the opportunity to be part of a developing network where new ideas are welcomed, leadership is visible and individuals can directly shape the future direction of our retail programme.
About the role: To manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience. As this is a newly established pop-up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation. This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop-up model to inform future retail development. The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern's mission and raises awareness of its work and campaigns. This is an exciting time to join the retail team as we establish and grow this new community-focused pop-up shop.
About You:
ESSENTIAL- Experience working in a retail or customer facing environment.
- Experience supporting the setup, development or growth of a retail, community or social enterprise initiative.
- Experience organising priorities and working effectively within a fast-paced operational environment.
- Experience supervising or coordinating people within a retail, hospitality, charity or customer-focused environment.
- Experience supporting the day to day running of a shop, store or customer focused operation.
- Experience contributing to sales performance, income generation or achievement of target.
- Demonstrated ability to take initiative and work independently within a busy operational environment.
Applications are welcomed from candidates with experience in retail, hospitality, community projects, social enterprise or other customer focused environments who can demonstrate transferable skills and motivation to succeed in charity retail.
DESIRABLE- Experience managing or supervising within charity retail or commercial retail.
- Experience opening, developing or growing a retail or community initiative.
- Experience recruiting, managing or supporting volunteers.
Equality, Diversity, and Inclusion: Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
HOW TO APPLY: To apply for this post, please complete the application by 29th May 2026. To give yourself the best chance of being shortlisted, please explain under each question how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements. Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements. Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
- Pay band: GB3
- Annual Salary: £25,907 - £28,786 (4 days pro rata at £20,725.6 - £23,028.8).
- New employees will normally start at the beginning of the pay band, with scope for progression over time.
- The successful post holder will be required to complete a criminal records self-declaration form and a Basic Access NI check. Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your application.
Pop-up Shop Lead employer: Concern Worldwide
Concern Worldwide is an exceptional employer, offering a unique opportunity to lead a community-focused pop-up shop in Derry. With a strong commitment to employee well-being, the organisation provides generous benefits such as 25 days of annual leave, enhanced maternity pay, and access to an Employee Assistance Programme. Joining at this pivotal moment allows you to shape the future of charity retail while working in a supportive and dynamic environment that values innovation and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Pop-up Shop Lead
✨Tip Number 1
Get to know the company! Research Concern Worldwide and their mission. When you understand their values, you can tailor your approach during interviews and show how you align with their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you stand out when applying through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail and community engagement. Use specific examples from your experience to demonstrate your skills and how they fit the Pop-up Shop Lead role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Pop-up Shop Lead
Some tips for your application 🫡
Show Us Your Experience:When filling out your application, make sure to highlight your relevant experience in retail or customer-facing roles. Use specific examples that demonstrate how you've contributed to sales performance or supported a team in a busy environment.
Be Clear and Specific:We want to see how you meet the essential criteria, so be clear and specific in your answers. Don’t just say you have experience; explain what you did, how you did it, and what the outcome was. This helps us understand your skills better!
Emphasise Your Initiative:This role requires someone who can take initiative and work independently. Make sure to include examples of times when you’ve taken charge or led a project. We love seeing candidates who are proactive and ready to make things happen!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Concern Worldwide. We can’t wait to hear from you!
How to prepare for a job interview at Concern Worldwide
✨Know Your Stuff
Before the interview, make sure you understand Concern Worldwide's mission and values. Familiarise yourself with their retail operations, especially the pop-up shop concept. This will help you demonstrate your passion for the role and how you can contribute to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in retail or customer-facing environments. Think about times when you successfully supported a team, managed volunteers, or contributed to sales performance. Be ready to discuss these in detail during the interview.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the pop-up shop's vision, community engagement strategies, or future retail developments. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Yourself
Concern Worldwide values authenticity and diversity. Don’t be afraid to let your personality shine through during the interview. Share your motivations and what drives you to work in charity retail. This will help you connect with the interviewers on a personal level.
