At a Glance
- Tasks: Lead a vibrant charity shop, manage volunteers, and maximise fundraising efforts.
- Company: Concern Worldwide, a humanitarian organisation fighting extreme poverty globally.
- Benefits: Generous annual leave, enhanced parental pay, pension scheme, and life assurance.
- Other info: Flexible hours available; part-time and full-time options to suit your lifestyle.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: Strong leadership, customer service skills, and a passion for social impact.
The predicted salary is between 25907 - 28786 £ per year.
About Us
Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders.
Benefits
- 25 days’ annual leave, pro-rated for part‑time employees
- Annual leave purchase scheme
- Enhanced parental leave pay
- Stakeholder pension
- Cycle scheme
- Life assurance
- Access to Employee Assistance Programme (EAP)
Details of our benefits could be found on our website.
About the role
To manage all aspects of the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern’s work. Our new shop in Derry City is a thriving, busy hub that represents the future of charity retail – a modern, vibrant space that has brought new energy to Castle Street since opening in June. As a dynamic addition to the high street, it showcases how charity retail can inspire communities while supporting Concern's life‑saving work. You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations and acting as the face of Concern Worldwide and raising public awareness of our campaigns. You will lead by example and be confident working within a fast‑paced retail environment.
You will contribute towards the success of the shop by:
- Ensuring a high standard of customer service
- Achieving targets to maximise income
- Maintaining a high standard of creative visual merchandising
- Actively recruit volunteers and establish the shop in the local community
- Generate stock to fill the shop
About you
As Shop Manager, you will have the opportunity to be part of a small, but dedicated and successful retail team. You will be a highly motivated self‑starter who takes full ownership of your role. You will lead and motivate your shop volunteers in maximising the fundraising income for the shop. It will be your chance to demonstrate and further develop your existing strong commercial awareness, relationship management, sales and customer service skills. This is an exciting time for you to join Concern Worldwide (NI) as we seek to engage more with local communities and increase support for our work in tackling hunger and transforming lives in some of the poorest places in the world.
Equality, Diversity and Inclusion
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio‑economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
Concern Charity Retail in Northern Ireland
Concern Worldwide operates a growing retail network of eight shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.
Conditions of Appointment
It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. Due to the nature of this role, flexibility is required. We are happy to consider candidates interested in either part‑time (28 hours per week) or full‑time (35 hours per week). Flexibility required. Appointment will be subject to a six‑month probationary period.
Salary: £25,907 – £28,786 full time – based on full time, 35 hours per week.
Deadline: 26th July 2026. The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self‑declaration form.
Shop Manager in Derry employer: Concern Worldwide (NI)
Concern Worldwide is an exceptional employer, offering a vibrant work culture that prioritises community engagement and personal growth. As a Shop Manager in Derry City, you will enjoy generous benefits such as 25 days of annual leave, enhanced parental leave, and access to an Employee Assistance Programme, all while playing a crucial role in transforming lives and tackling extreme poverty. Join a dedicated team where your leadership will inspire volunteers and make a tangible impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Derry
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Concern Worldwide (NI).
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Concern Worldwide (NI).
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Concern Worldwide (NI).
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Concern Worldwide (NI). Apply directly through us to stand out!
We think you need these skills to ace Shop Manager in Derry
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Concern Worldwide (NI). Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Shop Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Concern Worldwide (NI)
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Concern Worldwide (NI). Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
