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- Tasks: Lead a team to create magical shopping experiences for parents and families.
- Company: Join Mamas & Papas, a celebrated retailer known for its supportive culture.
- Benefits: Enjoy 33 days holiday, staff discounts, and flexible working hours.
- Why this job: Be the heart of an award-winning business and make a real difference.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Work in a dynamic environment with a commitment to diversity and sustainability.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Our store teams are the warm arm of reassurance, the friendly face offering incredible product insight, product knowledge & trust. If it is our in‑store personal shopping experiences, car seat consultations, in‑store parent‑to‑be events, or support guiding customers along their unique parent journey, our store teams are there to ensure magical moments they cherish forever.
The role of Store Supervisor:
As a Supervisor you will be the ambassador of these moments and the heart of our award‑winning business. Based at the Mamas & Papas Trafford Centre store, you will lead a small team of Sales Consultants, working closely with the store Manager or Management teams to achieve store results and deliver exceptional customer experience. We offer flexible hours per week, covering Saturdays, Sundays or both. (Discuss shifts that suit you during application.)
Benefits on offer:
- 33 days holiday, increasing up to 40 with service.
- Buy & sell holiday schemes.
- Company bonus schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends in shops & online.
- Ongoing offers & discounts across a variety of external organisations via Benefits Hub.
- Subsidised health & critical illness cover and insurances.
- Supportive family‑related leave policies (maternity, IVF & fertility, surrogacy, paternity, adoption, shared parental leave).
- Supportive Foster Care & Carers leave.
- Support for loss and bereavement.
- A menopause‑friendly employer.
- Employee recognition and appreciation schemes.
- Commitment to sustainability and future‑ready practices (see our “For the Future” commitment).
- Great people to work with.
Awards:
- Finalists 2024 – Retail Week “Happiest Retailer to Work For”
- Winners 2023 – Retail Week “Best Retailer” under £250m.
- Winners 2022 – Retail Gazette “Best Game Changer Retailer” under £500m.
Location: Mamas & Papas (Manchester, Trafford Centre) Unit U81/82 – Level 3, Peel Ave, The Trafford Shopping Centre, Manchester, M17 8AA.
Retail Store Supervisor/Team Leader in Stretford employer: Concepts for Business, LLC
Contact Detail:
Concepts for Business, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Supervisor/Team Leader in Stretford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mamas & Papas' social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Retail Store Supervisor, you'll be leading a team and ensuring exceptional experiences for customers. Think of examples from your past roles where you've gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions matter, and showing that you can represent the brand well is key to landing the job.
✨Tip Number 4
Apply through our website! It’s quick and easy, and you’ll get to fill out the application form in just a couple of minutes. Plus, it shows that you’re proactive and keen to join the Mamas & Papas team!
We think you need these skills to ace Retail Store Supervisor/Team Leader in Stretford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for retail and helping customers create magical moments.
Tailor Your CV: Make sure your CV is tailored to the role of Retail Store Supervisor. Highlight any relevant experience leading teams or providing exceptional customer service, as this will show us you’re a great fit for our store.
Keep It Concise: We appreciate brevity! Keep your application clear and to the point. Focus on your key achievements and skills that relate to the job description, so we can quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and only takes a couple of minutes to fill out the application form. We can’t wait to hear from you and hopefully welcome you to our Mamas & Papas family!
How to prepare for a job interview at Concepts for Business, LLC
✨Know the Brand Inside Out
Before your interview, make sure you research Mamas & Papas thoroughly. Understand their values, products, and the unique customer experiences they offer. This will not only help you answer questions confidently but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Retail Store Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment, as this aligns with the company's focus on exceptional customer service.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer situations. Think of scenarios that reflect the magical moments Mamas & Papas aims to create. Practise your responses to demonstrate your problem-solving skills and commitment to providing outstanding customer experiences.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.