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- Tasks: Lead and develop a customer service team while ensuring compliance and enhancing customer experience.
- Company: Dynamic financial services provider focused on customer-centric transformation.
- Benefits: Competitive salary, personal and professional development opportunities, and flexible working arrangements.
- Why this job: Be a key player in transforming customer service and making a real difference.
- Qualifications: Strong people management skills and knowledge of regulatory standards.
The predicted salary is between 36000 - 60000 £ per year.
A financial services provider located in the United Kingdom is seeking a customer service manager to lead and develop a team across various product lines. The role demands strong people management skills, knowledge of regulatory standards, and the ability to ensure compliance while prioritising the customer experience.
As a vital part of the transformation to a more customer-focused business, the position offers a competitive salary and various benefits, promoting personal and professional development.
Customer Service Team Lead | Flexible, Data‐Driven Leader in London employer: Conception X Enr.
Contact Detail:
Conception X Enr. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead | Flexible, Data‐Driven Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer service approach and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams and improved customer experiences. This is your chance to demonstrate that you’re the flexible, data-driven leader they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Customer Service Team Lead | Flexible, Data‐Driven Leader in London
Some tips for your application 🫡
Showcase Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've developed others and driven performance, so share specific examples that demonstrate your people management skills.
Emphasise Customer Focus: Since this role is all about enhancing the customer experience, we recommend you include instances where you've prioritised customer needs. Talk about how you've ensured compliance while still keeping customers happy – it’s a big deal for us!
Know Your Regulations: Make sure to mention your knowledge of regulatory standards relevant to the financial services sector. We’re looking for someone who understands the importance of compliance, so don’t shy away from showcasing your expertise in this area.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Conception X Enr.
✨Know Your Stuff
Make sure you’re well-versed in the financial services sector, especially regarding regulatory standards. Brush up on compliance issues and how they impact customer service. This knowledge will show that you’re not just a people manager but also someone who understands the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved team performance or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prioritise Customer Experience
Be ready to discuss how you would transform the customer experience within the company. Have ideas on how to implement feedback loops and improve service delivery. This shows that you’re aligned with their goal of becoming more customer-focused.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current challenges in customer service and their vision for the future. This not only demonstrates your interest in the role but also gives you valuable insights into how you can contribute to their transformation.
