Learning Operations Advisor

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary: Managing the yearly programme of all learning activities across Canada Life which support the development of a learning culture including workshops, eLearning, talent programmes, apprenticeship admin and diversity events. This includes managing the operational processes, policies, systems and tracking of budgets. The role holder will run learning projects and lead the day-to-day co-ordination of learning programmes including logistics, liaison with key relationships, advertising and promotion. The role holder will be required to build trusted relationships with the Colleague Experience leadership team, People Strategy, with peers in Europe, external suppliers and internal stakeholders. They will be the expert on the learning module on SuccessFactors, championing its use, coaching others to use it and simplifying processes. This role will have a significant impact on the wider colleague experience by ensuring the smooth delivery of learning and development operations.

Responsibilities:

• Together with the colleague experience leadership team you will manage and implement the learning and developmental yearly programme. This includes face to face, remote and online learning as well as any internal apprenticeship programmes.
• To ensure effective processes are in place to manage all learning programmes and to maintain and update policies. Oversee the annual mandatory learning programme including any Global learning. Ensure records are kept and report regularly to key stakeholders.
• To be the subject matter expert in the administration of the SuccessFactors Learning module. Drive forward and implement continuous improvement to the module to ensure high confidence from colleagues in the performance of the tools.
• Manage contracts and relationships with procurement ensuring contracts and engagement letters are in place with all our providers and that we maintain best practices in negotiation of contracts as well as ensuring we utilise the P2P system to its full potential.
• Oversee our internal channels and communications.
• Own and manage all learning data within the team including the evaluation process - ensuring we review all learning on a regular basis and advise on ROI activities.

Experience:

• Ability to engage colleagues and senior stakeholders, building trust and credibility.
• Working at a fast pace and managing a number of priorities.
• Ability to work in a virtual team environment across multiple locations.
• Ability to persevere during setbacks, and demonstrate high personal resilience to change and ambiguity.
• Ability to maintain high attention to detail and accuracy.

Knowledge:

• Working knowledge of Storyline and SuccessFactors LMS would be helpful.
• Competence with Microsoft 365 packages.

Experience:

• Working as part of a team.
• Managing projects and working to deadlines.
• Managing own time to deliver to multiple tasks to multiple stakeholders.
• Experience of collating and presenting data to enable fact-based decision making.
• Tracking a budget.

Benefits of working at Canada Life: We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life: Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion: Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus. At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.