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For Companies At a Glance
- Tasks: Engage with customers and resolve queries to enhance their experience.
- Company: Join Canada Life UK, a trusted name in financial services since 1903.
- Benefits: Enjoy competitive pay, flexible working, and a comprehensive benefits package.
- Why this job: Be part of a customer-focused team that values your growth and development.
- Qualifications: Minimum 5 GCSEs (A* - C) including English and Maths required.
- Other info: Flexible working arrangements available to suit your lifestyle.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Overview
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Contract Type: 6 month FTC
What We\’re Building
We now need a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.
Job Summary – Onboarding Team
To be actively engaged in the resolution of customer and adviser queries. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International.
This will involve resolving a wide range of queries for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.
New Business for Offshore Bonds. Processing customer applications and requests within agreed service levels. Focus on risk-based decisions to ensure we keep the business safe as well as provide great customer service.
Key Skills for This Team
- Excellent communication skill both spoken and written
- Problem solving ability
- Resilience and Adaptability
What you’ll do
Be an active and positive team member focused on providing the best possible customer experience within the Customer Contact area.
Specifics Will Include
- Achieve an average quality score of over 90%
- Achieve an average weighted productivity score of over 95%
- Proactively identify enhancements to processes and contribute towards their implementation
- Identify, understand and collate CLI customer needs, requirements and feedback
- To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
- To proactively take ownership for self-development and demonstrate the desire to progress their career within CLI.
Who You Are
- Demonstrates enthusiasm and a positive approach to their working performance
- Be open and able to adapt to change
- Articulate and possess excellent communication skills
- Strong team player who is able to work with limited supervision
- Confident self-starter
- Takes a logical and organised approach to problem solving
- Has the desire to develop a career within a customer centric environment
- Has a strong attention to detail and enjoys delivering quality outcomes
- Experience within a life assurance environment would be an advantage
Qualifications
- Minimum 5 A* – C / 9 – 4 Grade GCSEs (including English and Math) or equivalent – essential
Benefits of Working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How We Work At Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That\\\’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and Inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we\\\’re making in DEI, and we continue for it to be a significant focus.
\”At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.\”
We appreciate that everyone has different work and life responsibilities. We\\\’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
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Customer Service Senior Admin employer: Conception X Enr.
Contact Detail:
Conception X Enr. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Senior Admin
✨Tip Number 1
Familiarise yourself with Canada Life UK's values and culture. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare specific examples of how you've successfully resolved customer queries in the past. Highlighting your problem-solving skills and ability to deliver excellent customer experiences will demonstrate your suitability for the Senior Admin role.
✨Tip Number 3
Network with current or former employees of Canada Life UK on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Since the role involves contributing to process enhancements, demonstrating a proactive approach to self-development will make you stand out as a candidate who is ready to grow with the company.
We think you need these skills to ace Customer Service Senior Admin
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Service Senior Admin position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer experiences.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully resolved customer queries in the past and how you can contribute to Canada Life UK's mission of providing exceptional service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Senior Admin role.
How to prepare for a job interview at Conception X Enr.
✨Show Enthusiasm
Demonstrate your enthusiasm for the role and the company during the interview. Canada Life UK values a positive approach, so express your excitement about contributing to their customer service transformation.
✨Prepare for Customer Scenarios
Be ready to discuss specific examples of how you've handled customer queries in the past. Think about situations where you resolved issues effectively, as this will showcase your problem-solving skills and customer-centric mindset.
✨Highlight Team Collaboration
Emphasise your ability to work well within a team. Canada Life UK appreciates collaboration, so share experiences where you successfully worked with colleagues to enhance customer experiences or improve processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, values, and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of delivering market-leading service excellence.
