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- Tasks: Deliver exceptional service and support in the Industrial Print sector.
- Company: Join a dynamic team at Concept, a leader in print solutions.
- Benefits: Enjoy a competitive salary, bonus, 26 days holiday, training, pension, and a company car.
- Why this job: Perfect for tech enthusiasts wanting to upskill and thrive in a fast-paced environment.
- Qualifications: Seeking skilled Production Print or Photocopier engineers with a passion for problem-solving.
- Other info: Expect national travel and occasional overnight stays for an exciting work experience.
The predicted salary is between 19800 - 46200 £ per year.
Location: East Midlands
Package: up to £33,000 + 10% bonus + 26 days holiday + training + pension + car
Concept are seeking either a skilled Production Print Technical Specialist or a skilled Photocopier engineer interested in upskilling to PP. Your aim will be to deliver exceptional service and support to customers whilst maintaining field efficiencies and driving profitability. This role involves working in a dynamic and challenging environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.
Key Responsibilities:
- Customer Service: Respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement necessary technical modifications. This may involve work outside standard office hours, national travel, and occasional overnight stays.
- Communication: Act as a key communication channel between customers, the Service Team, and other areas of the business to ensure a seamless service experience.
- Technical Support: Provide the highest level of service by resolving technical issues promptly and accurately, minimizing machine downtime.
- Training: Deliver technical advice and support.
PPD - Print Production Field Service Engineer employer: Concept
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PPD - Print Production Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in production print and photocopier services. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Building connections can provide valuable insights and may even lead to referrals for job opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved technical issues in previous roles. Highlighting your problem-solving skills will show potential employers that you're capable of handling the challenges of this position.
✨Tip Number 4
Research StudySmarter's values and mission, and think about how your personal work ethic aligns with them. Being able to articulate this connection during an interview can set you apart from other candidates.
We think you need these skills to ace PPD - Print Production Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in print production and technical support. Emphasise any previous roles where you provided customer service or resolved technical issues, as these are key aspects of the job.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as problem-solving abilities and technical expertise in print production or photocopiers.
Showcase Your Technical Skills: Include a section in your application that details your technical skills related to print production and photocopiers. Highlight any certifications or training you've completed that would be relevant to the role.
Prepare for Potential Questions: Think about common interview questions related to customer service and technical troubleshooting. Prepare examples from your past experiences that demonstrate your ability to handle challenges effectively.
How to prepare for a job interview at Concept
✨Showcase Your Technical Expertise
Make sure to highlight your technical skills and experience related to production print and photocopiers. Be prepared to discuss specific machines you've worked with and any troubleshooting techniques you’ve mastered.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved technical issues in the past. This role requires proactive problem-solving, so showcasing your ability to think on your feet will impress the interviewers.
✨Emphasise Customer Service Experience
Since this position involves a lot of customer interaction, be ready to talk about your previous customer service roles. Highlight instances where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in the field. Practising responses to potential challenges can help you articulate your thought process and decision-making skills effectively.
