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- Tasks: Provide onsite IT support and technical services across various client locations.
- Company: Join a dynamic Field Service team focused on delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary, car allowance, travel reimbursements, and training opportunities.
- Why this job: Great chance to enhance your IT skills while working in a collaborative environment.
- Qualifications: Knowledge in IT support and relevant certifications like CompTIA A+/N+ are essential.
- Other info: Flexibility for travel and eligibility for Security Clearance required.
The predicted salary is between 22400 - 28000 £ per year.
Job Role: Onsite IT Engineer (Field Service) Location: Carmarthen (with travel to surrounding locations such as Swansea, Port Talbot, and occasionally Bristol, Exeter, and Dorset) Salary: Up to £28,000 (£30,000 with security clearance) + £400/month car allowance and travel expenses About the Role: We are seeking a skilled Onsite IT Engineer to join our clients Field Service team. This role involves delivering high-quality onsite IT services for both BAU (Business as Usual) and ad-hoc engagements across one or more client sites. You will work closely with a key customer to provide technical support for desktop computing, corporate IT services, and more. This position requires flexibility, as travel to various locations is part of the role. Successful candidates must also be eligible for Security Clearance and adhere to companies’ policies. Key Responsibilities: Onsite Technical Support: Provide 1st and 2nd line support for desktops, laptops, printers, and VC systems. Perform hardware installations, break/fix services, fault finding, and basic server maintenance (Lenovo workstations, Dell servers). Assist with office moves and hardware changes. Client-Focused Services: Follow documented procedures and adapt to process changes where required. Deliver outstanding service with attention to detail, ensuring quality and efficiency. Collaboration and Development: Work independently or as part of a team to achieve shared goals. Actively participate in training and development opportunities to expand your skillset. Qualifications and Experience: Demonstrable knowledge in IT hardware and software support. Relevant certifications such as CompTIA A+/N+, or working towards certifications like MCDST or ITIL Foundation v4. Experience with ticketing systems and administrative updates. Essential Attributes: A positive, team-oriented attitude with a passion for delivering excellent customer service. Methodical, detail-oriented, and focused on getting tasks right the first time. Strong written and verbal communication skills. Flexible, punctual, reliable, and able to work under pressure. Ability to travel to multiple sites as required. Additional Requirements: Preferably holds or has previously held SC Security Clearance or NPPV3 (subject to passing vetting). No previous criminal convictions (vetting requirement). Based in or near Carmarthen. Benefits: Competitive salary of up to £28,000 (up to £30,000 with clearance). £400/month car allowance and reimbursement for travel expenses. Comprehensive training and development opportunities. How to Apply: Click apply now or speak with Chris Holliday for additional information.
Onsite IT Engineer employer: Concept
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Engineer
✨Tip Number 1
Familiarize yourself with the specific IT hardware and software mentioned in the job description, such as Lenovo workstations and Dell servers. This knowledge will help you stand out during interviews and demonstrate your readiness for the role.
✨Tip Number 2
Highlight any experience you have with ticketing systems and administrative updates. Being able to discuss your familiarity with these tools can show that you're prepared to handle the responsibilities of the position effectively.
✨Tip Number 3
Since this role requires travel to various locations, be ready to discuss your flexibility and reliability. Share examples from your past experiences where you successfully managed travel or worked under pressure.
✨Tip Number 4
If you have any relevant certifications like CompTIA A+/N+ or are working towards them, make sure to mention this during your conversations. It shows your commitment to professional development and aligns with the qualifications they are looking for.
We think you need these skills to ace Onsite IT Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Onsite IT Engineer position. Familiarize yourself with the key tasks such as providing 1st and 2nd line support and performing hardware installations.
Tailor Your CV: Customize your CV to highlight relevant experience in IT hardware and software support. Include any certifications like CompTIA A+/N+ and mention your familiarity with ticketing systems, as these are essential for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention your flexibility and willingness to travel, as these are important attributes for this position.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that your documents are complete and accurately reflect your qualifications and experiences related to the job.
How to prepare for a job interview at Concept
✨Show Your Technical Skills
Be prepared to discuss your experience with IT hardware and software support. Highlight any relevant certifications you have, such as CompTIA A+/N+, and be ready to explain how you've applied your knowledge in real-world scenarios.
✨Demonstrate Customer Service Excellence
Since this role is client-focused, share examples of how you've delivered outstanding customer service in the past. Emphasize your positive attitude and ability to adapt to changing processes while maintaining high service quality.
✨Highlight Flexibility and Reliability
Travel is a key part of this job, so make sure to express your willingness to travel to various locations. Discuss your punctuality and reliability, and provide examples of how you've successfully managed your time under pressure.
✨Prepare for Team Collaboration
This position may require working independently or as part of a team. Be ready to discuss your experiences in both settings, and highlight any training or development opportunities you've pursued to enhance your skills and contribute to team goals.
