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For Companies At a Glance
- Tasks: Lead IT operations and manage a dynamic team to deliver top-notch support.
- Company: Join a growing provider of Managed Print and IT Services focused on efficiency and sustainability.
- Benefits: Enjoy a competitive salary, hands-on leadership role, and opportunities for professional growth.
- Why this job: Shape IT strategy in a company that values innovation and customer focus while leading a talented team.
- Qualifications: Experience in senior IT management with strong leadership and technical skills required.
- Other info: Office-based role in Rotherhithe, perfect for those who thrive in a collaborative environment.
The predicted salary is between 40000 - 60000 £ per year.
A growing provider of Managed Print and IT Services is seeking a dynamic Head of IT to lead internal IT operations and deliver high-quality support to a diverse client base. Known for helping businesses work more efficiently and sustainably, the company combines practical technology solutions with a focus on service excellence. This is a senior leadership role for someone who thrives in a hands-on environment, can lead and develop teams, and is confident managing complex IT infrastructure and customer-facing projects.
Role Overview
As Head of IT, you will be responsible for managing the internal IT function and overseeing the Professional Services Help Desk, ensuring service delivery meets high standards across all channels. You will play a key role in shaping the IT strategy, supporting business growth, and maintaining strong relationships with clients, vendors, and internal stakeholders.
Key Responsibilities
- Lead and manage the IT and Professional Services Help Desk team, fostering a positive and productive team environment.
- Oversee the planning and delivery of IT and print-related projects, ensuring deadlines, budgets, and quality standards are met.
- Maintain and develop IT infrastructure and systems, ensuring security, scalability, and operational efficiency.
- Support pre-sales activity by joining client meetings and providing technical guidance where required.
- Monitor service desk performance against KPIs and SLAs, identifying opportunities for improvement.
- Ensure compliance with internal policies and external regulatory standards.
- Manage third-party vendor relationships to ensure value and alignment with business needs.
- Provide regular reporting and insights to senior leadership, highlighting key performance indicators, challenges, and improvement opportunities.
- Stay up to date with relevant technology trends and evaluate their potential value to the business.
About You
- Experience in a senior IT management role, ideally in a service-led or customer-focused business.
- Strong leadership and people management skills, with a track record of building high-performing teams.
- Solid technical understanding of IT infrastructure, systems, and security.
- Confident communicator, able to engage with both technical teams and non-technical stakeholders.
- Experience in project management and delivering IT transformation initiatives.
- Knowledge of managed services and/or UCaaS platforms would be advantageous.
Why Apply?
This is an opportunity to take ownership of a critical function in a company that values innovation, reliability, and customer focus. You'll have the chance to shape IT operations, influence strategy, and lead a capable team in a business that’s evolving and growing.
Head of Information Technology employer: Concept
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Information Technology
✨Tip Number 1
Network with professionals in the IT industry, especially those who have experience in managed services or customer-focused businesses. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the latest trends in IT infrastructure and security, as well as managed services. Being knowledgeable about current technologies will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully built high-performing teams in the past. Be ready to share specific examples of how you've managed complex projects and improved service delivery.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailor your discussions to show how your experience aligns with their focus on innovation, reliability, and customer service, making it clear why you're a great fit for the role.
We think you need these skills to ace Head of Information Technology
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT management, particularly in service-led environments. Emphasise your leadership skills and any specific achievements in managing teams or projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the company's mission. Mention how your background aligns with their focus on service excellence and innovation.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to IT infrastructure, systems, and security. Include examples of how you've successfully managed complex IT projects and led teams.
Showcase Leadership Experience: Provide specific examples of your leadership experience in your application. Discuss how you've built high-performing teams and improved service delivery in previous roles.
How to prepare for a job interview at Concept
✨Showcase Your Leadership Skills
As a Head of IT, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to fostering a positive team environment and driving performance.
✨Understand the Company's IT Strategy
Research the company's current IT operations and strategy. Be ready to discuss how you can contribute to shaping their IT direction and improving service delivery, aligning with their focus on efficiency and sustainability.
✨Prepare for Technical Questions
Expect questions about your technical knowledge, especially regarding IT infrastructure and security. Brush up on relevant technologies and be prepared to discuss how you've managed complex IT systems in previous roles.
✨Demonstrate Client Engagement Experience
Since the role involves client interaction, prepare to share your experiences in engaging with clients and providing technical guidance. Highlight any successful projects where you played a key role in pre-sales activities or client meetings.
